Lauren Smith
Bossier City
Summary
Member support professional prepared to deliver outstanding assistance and ensure member satisfaction. Possesses valuable experience in resolving inquiries and fostering positive member relationships. Known for strong collaboration skills and results-driven approach, with ability to adapt to changing needs and priorities.
Overview
8
8
years of professional experience
Work History
Member Support Specialist
Infuze Credit Union
05.2024 - 09.2025
- Provided timely assistance to members via phone, email, and chat channels.
- Facilitated onboarding sessions for new members, promoting engagement and understanding of services available.
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated with cross-functional teams to address complex issues, resulting in seamless member interactions.
- Developed strong relationships with members through empathetic communication and effective problem-solving skills.
- Resolved member inquiries efficiently, enhancing overall satisfaction with support services.
- Collaborated with cross-functional teams to streamline support procedures and improve response times.
- Developed training materials for new support staff, ensuring consistent service delivery standards.
Waitress
Colton's Steak House & Grill
08.2023 - 03.2024
- Proficient in taking customer orders and delivering meals with exceptional service.
- Skilled in multitasking during busy shifts to maintain efficiency in restaurant operations.
- Experienced in accurately processing payments and resolving customer complaints with professionalism.
- Trained in handling food safely and following hygiene standards to ensure customer satisfaction.
Teacher's Aid
Child Youth Services
02.2021 - 04.2021
- Supervised and engaged children in various activities to promote development and creativity.
- Ensured safety and well-being of children in a fast-paced daycare setting.
- Communicated effectively with parents regarding child's progress and any concerns.
- Implemented daily schedules and routines to provide structure for the children.
Sales Associate
Optimal Wireless
03.2020 - 06.2020
- Demonstrated ability to exceed sales targets by utilizing effective selling techniques.
- Provided exceptional customer service, resulting in high customer satisfaction and repeat business.
- Skilled in merchandising displays to attract customers and increase product visibility.
- Proficient in utilizing POS systems and processing transactions accurately and efficiently.
Waitress
Cajun Corner Cafe
09.2019 - 02.2020
- Managed seating arrangements and customer flow efficiently during busy dinner services.
- Trained new staff on menu items, customer service, and proper table service protocols.
- Resolved customer complaints and concerns promptly and effectively to ensure guest satisfaction.
- Assisted with inventory management, ordering supplies, and coordinating special events at restaurant.
Nanny
Brittany Good
10.2017 - 09.2018
- Provided primary care to children, including meal preparation and bedtime routines.
- Engaged in creative activities and outings to enhance learning and development.
- Maintained a safe and clean environment for children to thrive in.
- Communicated effectively with parents to provide updates on children's progress and well-being.
Small Group Leader
New Life Baptists Church
06.2018 - 06.2018
- Mentored and led small group of children ages 5-12 during Vacation Bible School.
- Organized daily activities, games, and discussions for group of 8-10 children.
- Fostered supportive and positive environment for children to learn and grow.
- Coordinated with other leaders to ensure smooth operation and successful programming.
Small Group Leader
First Baptists of Merryville
06.2018 - 06.2018
- Mentored and led small group of children ages 5-12 during Vacation Bible School.
- Organized daily activities, games, and discussions for group of 8-10 children.
- Fostered supportive and positive environment for children to learn and grow.
- Coordinated with other leaders to ensure smooth operation and successful programming.
Education
High School Diploma -
East Beauregard High School
East Beauregard, LA05.2020
Skills
- Customer service
- Problem solving
- Time management
- Organization
- Attention to detail
- Multi-tasking
- Administrative tasks
- Computer Skills
Timeline
Member Support Specialist
Infuze Credit Union
05.2024 - 09.2025
Waitress
Colton's Steak House & Grill
08.2023 - 03.2024
Teacher's Aid
Child Youth Services
02.2021 - 04.2021
Sales Associate
Optimal Wireless
03.2020 - 06.2020
Waitress
Cajun Corner Cafe
09.2019 - 02.2020
Small Group Leader
New Life Baptists Church
06.2018 - 06.2018
Small Group Leader
First Baptists of Merryville
06.2018 - 06.2018
Nanny
Brittany Good
10.2017 - 09.2018
High School Diploma -
East Beauregard High School
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