Laurie Starr
West Monroe
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinical Operations Specialist
Unified Women’s Health
05.2024 - Current
- Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions, and business processes to meet operational and technical requirements
- Collaborates across project borders with other teams
- Demonstrate a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas
- Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources
- Through knowledge and understanding of operations I, can proactively identify opportunities to enhance customer usability, efficiency and/or experience
- Represents user needs and expectations in larger, more complex system updates and enhancements
- Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders
- Able to clearly articulate complex design and configuration issues to end users and project stakeholders
- Maintains relationship with end user leadership post-engagement
- Proactively addresses end user conflicts
- Contribute to strategy discussions by identifying options with associated pros and cons with team members
- Facilitates making timely decisions; makes sound decisions even in the absence of complete information
- Recognizes when a quick 80% resolution will suffice
- Adhere to organization standards for system configuration and change control
- Collaborate and develop strong relationships with end user communities, customers, and business partners
- Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes
- Collaborate with Technical Team to identify and infrastructure related issues that have resulted in application issues
- Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution
- Follow strict change management processes ensuring proper approval, testing, and validation of system changes
- Written documentation delivered to end users and leadership that shows consistency and attentive review
- Is a team player and able to proactively communicate issues and concepts to project leadership
- Proactively and independently troubleshoot and resolve moderate incidents and requests without direction
Application Analyst
Steward Health Care
02.2024 - 05.2024
- Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions, and business processes to meet operational and technical requirements
- Collaborates across project borders with other teams
- Demonstrate a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas
- Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources
- Through knowledge and understanding of operations I, can proactively identify opportunities to enhance customer usability, efficiency and/or experience
- Represents user needs and expectations in larger, more complex system updates and enhancements
- Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders
- Able to clearly articulate complex design and configuration issues to end users and project stakeholders
- Maintains relationship with end user leadership post-engagement
- Proactively addresses end user conflicts
- Contribute to strategy discussions by identifying options with associated pros and cons with team members
- Facilitates making timely decisions; makes sound decisions even in the absence of complete information
- Recognizes when a quick 80% resolution will suffice
- Adhere to organization standards for system configuration and change control
- Collaborate and develop strong relationships with end user communities, customers, and business partners
- Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes
- Collaborate with Technical Team to identify and infrastructure related issues that have resulted in application issues
- Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution
- Follow strict change management processes ensuring proper approval, testing, and validation of system changes
- Written documentation delivered to end users and leadership that shows consistency and attentive review
- Is a team player and able to proactively communicate issues and concepts to project leadership
- Proactively and independently troubleshoot and resolve moderate incidents and requests without direction
Practice Application Trainer/Implementation Specialist
Steward Medical Group
01.2011 - 02.2024
- Train physicians, midlevel providers, nursing staff and office staff on EHR functionality before, during and after system Go-live
- Provide instructions regarding best practices for compliant documentation into the EHR in accordance with meaningful use, MACRA/MIPS, quality initiatives, policies, and procedure
- Coordinate with management to ensure training requests received through the Training ticket dashboard are being responded to and scheduled in a timely manner
- Support system improvement efforts through process analysis and workflow design
- Advocate for process changes using an informed perspective that can identify weaknesses
- Craft solutions regarding current and future business and clinical initiative
- Establish relationships with all levels of personnel
- Promote an atmosphere that encourages enthusiasm and user participation in the EHR system
- Create a positive environment for reporting application and/or system deficiencies and suggestions for system improvements and enhanced functionality
- Act as the liaison between end users, practice staff, and corporate IT team
- Maintain EHR training records and provide monthly training reports for tracking and performance
- Maintain the confidentiality of all protected health information
- Ensure the security of system data and compliance of all corporate policies and procedures
- Extensive knowledge as an experienced super user of various EHR systems including Cerner, NextGen, and Athena
- Experience includes training, implementation, go-live support, and broad troubleshooting expertise
Certified Lead Medical Assistant/EHR Trainer/Floater
Steward Medical Group
12.2011 - 01.2020
- Performed patient intake assessments by obtaining reason for visit, patient history, chief complaint, pharmacy information, prescription list, etc
- And entering into the EMR
- Roomed patients and documented vital signs which included blood pressure, weight, height, and temperature
- Provide Medical Assistant coverage throughout the Medical Group covering more than a dozen specialties ranging from Primary Care to Neurosurgery
- Schedule tests and obtain prior authorizations
- Request and obtain defer for patient visits
- Coordinate action plans with appropriate providers and assisted with treatments as needed
- Followed up with patients on test results and doctor's orders
- Performed inventory, placed orders and maintained clinical supplies
- Performed phlebotomy draws and administered injections and vaccines
- Trained new staff on EHR systems and clinical workflows
- Documented telephone calls and placed messages in EHR
- Scheduled patient appointments and appropriate testing for patients as requested
- Registered patients in EHR and verified demographics and health insurance information by conducting eligibility checks to ensure accuracy
- Collected required insurance copays and deductibles from patients including prior balances and bad debt
- Followed up with providers on missing charges and claims filed
Student Worker
Career Technical College
10.2010 - 12.2010
- Assisted Radiography Program Director with grading papers, filing, and time clock management for Radiography clinical students
Receptionist
Tropicana Tan
07.2009 - 08.2009
- Scheduled appointments for clients, answered phones and filed paperwork
Receptionist
State Farm
10.2008 - 02.2009
- Scheduled appointments for clients, processed payments, contacted clients regarding past due accounts
- Processed applications and quotes for automobiles, homeowners, health, and life insurance
- Answered phone, completed paperwork, and filed paperwork
Student Worker
Delta Community College
02.2007 - 03.2007
- Assisted the department heads as a student worker, copied papers, filed paperwork, and worked with Microsoft Office
Education
Associate of Occupational Studies - Medical Assistant
Career Technical College
Monroe, LA12.2010
Associate of Applied Science - Business & Technology
Delta Community College
Monroe, LA12.2007
Skills
- HIPAA compliance
- Clinical leadership
- Insurance verification and billing
- Vital signs monitoring
- Scheduling and appointment management
- Medical office administration
- Performance improvement
- Professionalism and ethics
- Critical thinking
- Conflict resolution techniques
- Electronic health records management
- Clinical flow management
- Medical terminology proficiency
- EMR / EHR
Certification
- Yellow Belt Six-Sigma Course Completion
- Certified Medical Assistant
Timeline
Clinical Operations Specialist
Unified Women’s Health
05.2024 - Current
Application Analyst
Steward Health Care
02.2024 - 05.2024
Certified Lead Medical Assistant/EHR Trainer/Floater
Steward Medical Group
12.2011 - 01.2020
Practice Application Trainer/Implementation Specialist
Steward Medical Group
01.2011 - 02.2024
Student Worker
Career Technical College
10.2010 - 12.2010
Receptionist
Tropicana Tan
07.2009 - 08.2009
Receptionist
State Farm
10.2008 - 02.2009
Student Worker
Delta Community College
02.2007 - 03.2007
Associate of Occupational Studies - Medical Assistant
Career Technical College
Associate of Applied Science - Business & Technology
Delta Community College
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