Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laurn Sandlin

Shreveport

Summary

Dynamic Independent Insurance Agent with Aflac, skilled in client relations and licensed in Life and Health insurance. Proven track record in enhancing customer satisfaction through relationship building and effective communication. Expertise in insurance coverage verification and claims regulations, ensuring compliance and minimizing claim denials. Committed to professionalism and ethical standards in all interactions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Independent Insurance Agent

Aflac
07.2025 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Licensed in Life, Health, Accident and Sickness

Medical Biller and Coder

Physicians Choice
08.2024 - 07.2025
  • Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
  • Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
  • Billed Medicare and Medicaid
  • ICD-10 knowledge
  • CMS knowledge
  • Microsoft edge knowledge

Intake Coordinator

Physicians Choice
06.2023 - 08.2024
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Completed intake assessment forms and filed clients' charts.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Contributed to a positive work environment through effective teamwork and open communication among colleagues.
  • Enhanced patient satisfaction with timely and accurate information during the intake process.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.

Retail Sales Associate

Physicians Choice
11.2020 - 07.2023
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
  • Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Greeted customers and provided outstanding customer service.
  • Managed efficient cash register operations.

Assistant Manager

CVScaremark
04.2020 - 11.2020
  • Provided exceptional customer service to visitors addressing inquiries professionally and courteously.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Oversaw daily operations to maintain store cleanliness and organization.

Crew Member

Car Wash
12.2019 - 03.2020
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and washed vehicle

Assistant Manager

Sonics Drive In
02.2018 - 12.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Knowledge of POS system
  • Monitored cash intake and deposit records.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Resolved customer complaints professionally, finding mutually agreeable solutions.
  • Increased customer satisfaction by providing prompt and friendly service.
  • Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.

Education

Associate of Applied Science - Radiology Tech

Southern University
LA

Associate of Science - General Studies

BPCC
Bossier City, LA

High-school

Pathways in Education
Shreveport, LA
05.2020

Skills

  • Customer service
  • Licensed insurance agent
  • Professionalism and ethics
  • Quotes and sales
  • Client relations
  • Client retention
  • Life insurance
  • Upselling
  • Health insurance
  • Relationship building
  • Data entry
  • Critical thinking
  • Billing inquiries
  • Billing procedures
  • Insurance coverage verification
  • Insurance claim regulations
  • HIPAA compliance
  • Claims information gathering

Certification

BLS certification

Timeline

Independent Insurance Agent

Aflac
07.2025 - Current

Medical Biller and Coder

Physicians Choice
08.2024 - 07.2025

Intake Coordinator

Physicians Choice
06.2023 - 08.2024

Retail Sales Associate

Physicians Choice
11.2020 - 07.2023

Assistant Manager

CVScaremark
04.2020 - 11.2020

Crew Member

Car Wash
12.2019 - 03.2020

Assistant Manager

Sonics Drive In
02.2018 - 12.2019

Associate of Applied Science - Radiology Tech

Southern University

Associate of Science - General Studies

BPCC

High-school

Pathways in Education

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Laurn Sandlin