Lauryn Alario
Broussard
Summary
Dynamic professional with a strong background in customer relations and account monitoring, honed at LHC Group. Proven ability to resolve billing issues and enhance member satisfaction through effective communication and teamwork. Proficient in Microsoft Office, demonstrating exceptional multitasking and organizational skills to drive results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Associate Billing Representative
LHC Group
Lafayette, LA
05.2022 - Current
Corrected claims and resolved issues efficiently. Collaborated with team members and care centers to verify accurate claim submissions to Medicare.
Member Service Representative
Planet Fitness
New Iberia
10.2020 - 03.2021
- Assisted members with inquiries, providing excellent customer service and support.
- Processed membership sign-ups, cancellations, and account changes efficiently.
- Educated new members on gym equipment usage and facility policies.
- Maintained cleanliness and organization of workout areas to ensure safety standards.
Cashier/cook
Raising Cane's
Lafayette, LA
03.2019 - 12.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
Education
Associate of Science - Business
South Louisiana Community College
Lafayette, LA05.2021
Skills
- Customer relations skills
- Microsoft office
- Collections
- Collections background
- Account monitoring
- Customer service
- Team collaboration
- Multitasking and organization
Timeline
Associate Billing Representative
LHC Group
05.2022 - Current
Member Service Representative
Planet Fitness
10.2020 - 03.2021
Cashier/cook
Raising Cane's
03.2019 - 12.2020
Associate of Science - Business
South Louisiana Community College