Laylin St Cyr

As an ASM currently this position has been a big step for me and and very thankful for the experience. It had taught me the importance of leading by example. It had also taught me me the importance of creating a nice and comfortable work environment for the employees I’m responsible for while on duty.

These are my responsibilities as an ASM.

• Assisted in daily store operations, ensuring efficient workflow and customer satisfaction.
• Supported inventory management by tracking stock levels and assisting with replenishment.
• Collaborated with team members to maintain store presentation and merchandising standards.
• Monitored sales performance and identified opportunities for improvement in customer engagement.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Working as a package handler for FedEx gave me tons of warehouse, inventory, package handling, technology and teamwork experience. This work environment was extremely high pressure and fast paced. I learned that I work very well in this environment. I learned from this job the most that I am a great leader and great teammate. Leading while working as a team has become so important to me.

These were some of my responsibilities in this position:

• Operated material handling equipment for efficient package sorting and distribution.
• Collaborated with team to streamline warehouse operations, enhancing workflow efficiency.
• Conducted regular quality checks on packages to maintain service excellence and minimize errors.
• Assisted in maintaining a clean and organized workspace, promoting safety standards across operations.
• Trained new employees on safety protocols and operational procedures to ensure compliance.
• Used hand-held scanners and physical logs to accurately track item movements.
• Proved successful working within tight deadlines and a fast-paced environment.
• Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
• Contributed to increased productivity by working effectively in high-pressure situations.
• Collaborated with other package handlers to provide prompt and accurate delivery of orders.

When I was a Supervisor this position taught me how to work alongside other supervisors in my position. It taught me how to work with my colleagues on the same level as me without us overpowering each-other. This position also taught me how to learn from the mangers higher up than me while also teaching and mentoring the associates under me.

These were some of my responsibilities in this position:

• Trained and mentored team members to enhance performance and customer
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Once, being a Keyholder at Claire’s gave me the experience of taking on more than what my position called for. I was a Keyholder but had many more responsibilities then that position required and I appreciate the learning experience. It taught me to push myself and go above and beyond to achieve goals.

These were some of my responsibilities in this position:

• Managed inventory levels, ensuring optimal stock availability for customer demand.
• Fostered a positive shopping experience by resolving customer inquiries and issues promptly.
• Opened inventory boxes and restocked shelves.
• Opened and closed store Number days per week by counting registers, making deposits, and storing and filing all daily paperwork.
• Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.

Being a Keyholder/ Supervisor at Rue 21 taught me the importance of customer service. It taught me how to manage and interact with many types of different customers handling conflicts, theft, and good service. It also taught me the most about team work and how vital it is to work well with my coworkers above and below me.

These were some of my responsibilities in this position:

• Managed cash handling procedures, including deposits and reconciliation of sales transactions.
• Completed store opening and closing procedures.
• Counted out cash drawers and balanced totals.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

In the Sales Floor Associate position at a department store I’ve had almost of experience with inventory and customer service using my knowledge and resources to help customers find exactly what they are looking for. I work in the electrical department so using my training, resources, and asking for help from other associates was very important. It taught me team work, problem solving and working with inventory.

These were some of my responsibilities in this position:

• Assisted customers with product selection and inquiries to enhance shopping experience.
• Collaborated with team members to restock shelves and manage inventory levels effectively.
• Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

This job especially taught me the use of knowing how to multitask, work as a team, customer service, and working under pressure. This job is one of the fastest paced environments I have worked in starting me off with success and solid experience for future work environments.

These were some of my responsibilities in this position:

• Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
• Collaborated with team members to streamline operations, reducing wait times during peak hours.
• Maintained cleanliness and organization of workstations, contributing to overall restaurant hygiene standards.
• Worked front counter, drive-thru and other areas.
• Resolved customer complaints effectively, fostering a positive dining experience and loyalty among patrons.