Layne Jensen
Lake Charles
Summary
Highly motivated employee with a desire to take on new challenges.Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Papa John's Pizza
Lake Charles
10.2024 - Current
- Developed positive relationships with customers through friendly interactions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Parkview Baptist School
Sulphur, LA05-2023
Skills
- Conflict resolution
- Escalated call handling
- Quality assurance
- Effective communication
- Time management
- Problem solving
- Attention to detail
- Adaptability
- Friendly, positive attitude
- Teamwork and collaboration
Certification
- Phlebotomy technician certification through inspire processional solutions LLC
Timeline
Customer Service Representative
Papa John's Pizza
10.2024 - Current
High School Diploma -
Parkview Baptist School
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