Layton Berard
Lafayette
Summary
Operations leader with a strong background in team coordination, customer experience, and sales support. Skilled in managing workflows, building relationships, and driving performance in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Head of Operations at Motier
Ezra Angelle
Lafayette
02.2020 - 02.2026
- Oversaw daily store operations, ensuring efficient workflow and high standards of customer experience
- Coordinated staff schedules and shift coverage to maintain store operations
- Trained and onboarded new employees, improving team performance and consistency
- Resolved customer issues and ensured a high level of customer satisfaction
- Monitored store presentation, merchandising, and overall brand standards
- Supported sales initiatives through customer engagement and product knowledge to enhance revenue generation
- Communicated with ownership/management regarding store performance and operational needs
- Maintained inventory levels, conducted stock checks, and coordinated product restocking
- Developed innovative product concepts aligned with market trends and customer needs.
- Created detailed product specifications and documentation for development teams.
- Led brainstorming sessions to generate ideas for new products and enhancements.
- Coordinated with vendors to ensure timely delivery of materials for product development.
- Collected customer feedback to inform product improvements and guide new product development
Bartender/Manager at Nitetown
George Favaloro
Lafayette
04.2021 - Current
- Provided excellent customer service in a fast-paced bar environment.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons, adhering to standard recipes to maintain consistency and quality.
- Trained new bartenders on procedures, drink recipes, and customer engagement, enhancing team knowledge and service quality.
- Managed inventory levels and restocked supplies to ensure uninterrupted service during shifts.
- Maintained cleanliness and organization of bar area for safety and efficiency.
- Handled cash transactions accurately and ensured proper cash drawer management.
Education
BBA - Business Management
University of Louisiana At Lafayette
Lafayette, LA12-2024
Skills
- Relationship Building
- Client Communication
- Interpersonal Skills
- Customer Service
- Sales and upselling
- Persuasion
- Needs Assessment
- Closing Skills
- Time Management
- Organization
- Attention to Detail
- Problem Solving
- Team Coordination
- Staff Training
- Conflict Resolution
- Accountability
- Relationship Management
- Client Retention
- Trust Building
- Communication & Presentation
Timeline
Bartender/Manager at Nitetown
George Favaloro
04.2021 - Current
Head of Operations at Motier
Ezra Angelle
02.2020 - 02.2026
BBA - Business Management
University of Louisiana At Lafayette