Le-Shea Duhon
Vacherie
Summary
Professional Intake Specialist with significant experience in managing client interactions and administrative duties. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Expertise in communication, problem-solving, and data management, experience in high volume referral processing, ensuring efficient and effective client service. Known for reliability and flexibility in supporting organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Intake Specialist
Vital Care Infusion Services
09.2024 - Current
- Facilitated patient intake processes, ensuring accurate collection of medical history and insurance information.
- Implemented process improvements that reduced intake times and improved patient satisfaction scores.
- Maintained electronic health records, ensuring data accuracy and compliance with confidentiality regulations.
- Assisted in resolving patient inquiries, providing timely information on services and appointment status.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
Senior Intake Coordinator
Optum, UnitedHealth Group
06.2017 - 07.2024
- Coordinated patient intake processes to ensure efficient information gathering and documentation compliance.
- Managed electronic health records, ensuring accurate data entry and confidentiality adherence.
- Communicated effectively with patients to clarify insurance details and coverage options.
- Monitored incoming patient inquiries, prioritizing urgent requests for timely resolutions.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
Certified Pharmacy Technician
Soileaus Vital Care
07.2016 - 06.2017
- Processed prescription orders accurately, ensuring compliance with safety regulations and pharmacy standards.
- Assisted pharmacists in medication dispensing, maintaining a high level of accuracy and efficiency.
- Managed inventory control, including ordering, restocking, and expiration date monitoring of pharmaceuticals.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained accurate records of prescriptions, controlled substances, and patient information using pharmacy management software.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Education
Associate of Applied Science -
Louisiana Technical College
Gonzales, LAVocational - Pharmacy Technician Certification
Remington College
Skills
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Verifying Insurance & Eligibility Timely
- Multitasking & Time Management
- High Volume Intake Experience
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Intake Specialist
Vital Care Infusion Services
09.2024 - Current
Senior Intake Coordinator
Optum, UnitedHealth Group
06.2017 - 07.2024
Certified Pharmacy Technician
Soileaus Vital Care
07.2016 - 06.2017
Associate of Applied Science -
Louisiana Technical College
Vocational - Pharmacy Technician Certification
Remington College