Leah Adams
Shreveport
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
4
4
years of professional experience
Work History
Mental Health Technician
Louisiana Behavioral Health
Shreveport
03.2024 - 11.2024
- Provided compassionate and empathetic care to patients with mental health disorders
- Assisted in the assessment and evaluation of patients' mental health conditions and progress
- Monitored and documented patients' behavior and vital signs, ensuring accurate and timely recordkeeping
- Participated in crisis intervention and de-escalation techniques to ensure a safe environment
- Assisted patients in setting and achieving personal and therapeutic goals.
- Participated in professional development workshops to stay current with mental health practices.
Customer Service Representative
Alorica
Katy
08.2022 - 08.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Processed customer service orders promptly to increase customer satisfaction
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Call Center Representative
TTEC
Houston
02.2021 - 05.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Educated customers on company systems, form completion and access to services
- Responded to customer calls and emails to answer questions about products and services
- Updated customer accounts, addresses and contact information within call management databases.
Barista
Starbucks
Shreveport
06.2020 - 01.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Cleaned counters, machines, utensils and seating areas daily
- Controlled line and crowd with quick, efficient service
Education
High School Diploma -
Huntington High School
Shreveport, LA05.2021
Skills
- Coffee Preparation Expertise
- Meal Preparation
- Behavior monitoring
- Mental health support
- Customer service
- Data entry
- Crisis intervention
- Conflict resolution
- Call handling
- Empathetic communication
- Active listening
- Sales support
Languages
English, Expert
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Work style: Reliability, Proficient, 12/01/21
- Customer focus & orientation, Proficient, 01/01/22
- Customer service, Proficient, 12/01/21
Timeline
Mental Health Technician
Louisiana Behavioral Health
03.2024 - 11.2024
Customer Service Representative
Alorica
08.2022 - 08.2023
Call Center Representative
TTEC
02.2021 - 05.2022
Barista
Starbucks
06.2020 - 01.2021
High School Diploma -
Huntington High School