Summary
Overview
Work History
Education
Skills
General Manager of the Year
Timeline
Generic

Leanna Riley

Bossier City

Summary

Dynamic leader with proven expertise in leadership and supervision, and budgeting from roles at Edward Jones and McDonald's. Excelled in client relationship building and operational efficiency, achieving significant productivity gains. Skilled in fostering team cohesion and enhancing customer engagement through strategic initiatives.

Overview

9
9
years of professional experience

Work History

Branch Office Administrator

Edward Jones
08.2024 - Current
  • Coordinated schedules and appointments for branch staff, optimizing time management processes.
  • Maintained inventory levels of office supplies, minimizing costs while ensuring availability of necessary items.
  • Provided exceptional customer service to both internal employees and external clients, promoting a welcoming atmosphere at the branch office.
  • Composed professional business correspondence, emails, meetings notes and other documents.
  • Ensured compliance with company regulations by conducting regular audits of internal documents and records.
  • Collaborated with management to develop branch goals, resulting in increased productivity and profitability.
  • Consulted with customers to resolve basic issues or direct to correct staff member.
  • Maintained office supplies and equipment to support team productivity.
  • Implemented new software programs, increasing office efficiency and reducing manual labor tasks.

Training Manager

McDonald's
04.2017 - 08.2024
  • Designed and facilitated workshops for emerging leaders to enhance capabilities.
  • Implemented feedback mechanisms to capture learner experiences for continuous improvement.
  • Engaged stakeholders by facilitating focus groups to gather insights on training needs.
  • Identified performance gaps by conducting assessments and implementing targeted training interventions.
  • Developed engaging learning materials for diverse audiences to enhance knowledge retention.

General Manager

McDonalds
04.2016 - 04.2017
  • Reviewed financial reports to identify trends for strategic adjustments.
  • Streamlined operational processes by implementing best practices.
  • Fostered a culture of accountability for improved team cohesion and morale.
  • Analyzed competitive landscape for informed decision-making in product development.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Coordinated cross-functional teams to enhance workflow efficiency.

Education

Associate of Applied Science - Business Administration

Southern University At Shreveport
Shreveport, LA
05-2025

Skills

  • Supply inventory
  • Leadership and supervision
  • Client relationship building
  • Customer engagement
  • File organization
  • Scheduling appointments
  • Document scanning
  • Report writing
  • Word processing
  • Preparing reports
  • Meeting coordination
  • Budgeting expertise

General Manager of the Year

Producing results within in the restaurant, high sales, high profit while maintaining food cost and labor. 

Timeline

Branch Office Administrator

Edward Jones
08.2024 - Current

Training Manager

McDonald's
04.2017 - 08.2024

General Manager

McDonalds
04.2016 - 04.2017

Associate of Applied Science - Business Administration

Southern University At Shreveport

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Leanna Riley