Leasa Thompson
Columbia,LA
Summary
Experienced in project coordination, administrative support, and effective team communication. Strong organizational skills to streamline project workflows and ensure comprehensive documentation. Proficient in office software and project management tools to enhance team efficiency and consistently meet deadlines.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Contracted
07.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for the customer and the company.
- Responded to customer requests for products, services, and company information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Bookkeeper /Project Manager
Thompson 2 Dirt Work LLC
01.2022 - 03.2025
- Developed and initiated projects, managed costs, and monitored performance.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Pipeline Laborer / Swamper
Chet Morrison Contractors
02.2022 - 11.2022
- Utilized construction tools and machinery to effectively complete job site projects.
- Organized materials, tools, and equipment to supply team members.
- Swamped for excavators and other equipment to maintain safe distances from materials and employees.
Pipeline Laborer / Swamper
Strike, USA
10.2019 - 11.2020
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Swamped for excavators and other equipment to maintain safe distances from materials and employees.
Tool Room Attendant
Pipeline Environmental & Compression Industries
04.2019 - 10.2019
- Improved tool organization and accessibility by implementing a comprehensive inventory system.
- Streamlined work processes, updating the tool room layout for increased efficiency and ease of access.
- Developed an efficient system for tracking borrowed tools, improving accountability among team members while minimizing misplaced items.
- Reduced tool loss by conducting regular audits and maintaining accurate records.
Pipeline Laborer / Swamper
DDS Companies
05.2018 - 10.2018
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Swamped for excavators and other equipment to maintain safe distances from materials and employees
Education
Some College (No Degree) - Nursing
Louisiana State University At Alexandria
Alexandria, LASome College (No Degree) - Accounting
University of Louisiana At Monroe
Monroe, LAHigh School Diploma -
Caldwell Parish High School
Columbia, LASkills
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- Quickbooks Accounting
- Organizational skills
- Record keeping
- OSHA Compliance
Timeline
Call Center Representative
Contracted
07.2023 - Current
Pipeline Laborer / Swamper
Chet Morrison Contractors
02.2022 - 11.2022
Bookkeeper /Project Manager
Thompson 2 Dirt Work LLC
01.2022 - 03.2025
Pipeline Laborer / Swamper
Strike, USA
10.2019 - 11.2020
Tool Room Attendant
Pipeline Environmental & Compression Industries
04.2019 - 10.2019
Pipeline Laborer / Swamper
DDS Companies
05.2018 - 10.2018
High School Diploma -
Caldwell Parish High School
Some College (No Degree) - Nursing
Louisiana State University At Alexandria
Some College (No Degree) - Accounting
University of Louisiana At Monroe
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