Leighton Matlock
New Orleans
Summary
I am an ambitious and proactive individual who constantly seeks opportunities to expand my skill set—not only to enhance my own growth but also to contribute more effectively to team success. I take initiative in learning new tools, techniques, and strategies that improve performance and adaptability. This personal drive fuels my ability to support and uplift those around me, fostering a culture of continuous improvement and shared achievement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
System Engineer
Ochsner Hospital
08.2024 - Current
- Collaborated with cross-functional teams to implement system upgrades and enhancements.
- Monitored system performance metrics, identifying areas for improvement and efficiency.
- Provided technical support for end-users, addressing inquiries and facilitating training sessions.
- Assisted in troubleshooting and resolving system issues to ensure optimal performance.
System Engineer
US Army
12.2023 - Current
- Engaged in continuous learning of emerging technologies relevant to organizational needs.
- Documented processes and procedures to maintain compliance with industry standards.
- Supported the integration of new software applications within existing systems architecture.
- Contributed to regular maintenance schedules, ensuring system reliability and availability.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Field Service Technician
Slidell Memorial Hospital
03.2021 - 01.2024
- Diagnosed and repaired equipment malfunctions on-site, ensuring optimal performance and customer satisfaction.
- Conducted routine maintenance checks to prevent downtime and extend equipment lifespan.
- Collaborated with clients to understand service needs and provide tailored solutions.
- Utilized diagnostic tools to identify issues quickly and effectively, minimizing disruption to operations.
Manager
Masker Family LLC
01.2019 - 03.2023
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented training programs for staff to improve performance and productivity.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Fostered a collaborative work environment, enhancing team communication and project outcomes.
Education
Bachelor of Science - Cloud Computing
Western Governors University
Salt Lake City, UT12-2026
Skills
- Troubleshooting
- Hardware and software installation
- System engineering
- Technical support
- IT infrastructure
- Hardware configuration
- Virtualization
- Application support
- Cloud services
- Network administration
- Software development
Certification
Comptia A+
Comptia Net+
Comptia Sec+
CCNA
VMware Certified Professional-Digital Workspace (VCP-DW)
Timeline
System Engineer
Ochsner Hospital
08.2024 - Current
System Engineer
US Army
12.2023 - Current
Field Service Technician
Slidell Memorial Hospital
03.2021 - 01.2024
Manager
Masker Family LLC
01.2019 - 03.2023
Bachelor of Science - Cloud Computing
Western Governors University
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