Leila Pineda
Pour Restaurant & Bar
LAFAYETTE
1
Language
4
years of professional experience
Detail-oriented professional with a versatile background in hospitality. Known for exceptional guest engagement and adherence to cleanliness standards, driving customer satisfaction and operational excellence. Ready to leverage expertise in fast-paced environments.
Work History
Server
2 Months- Supervised the setup of banquet food stations and coordinated service to multiple dining areas.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Managed inventory of dining supplies to prevent shortages during service.
Cleaning Crew Member
1 Year 1 Month- Implemented inventory tracking system for cleaning supplies, reducing waste and costs.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Supervised supplies in inventory and submitted reorder requests.
Bartender
2 Years 3 Months- Collaborated with kitchen staff to synchronize service flow during peak hours for improved efficiency.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
Bartender
8 Months- Efficiently managed bar inventory, ensuring availability of key ingredients and minimizing waste.
- Crafted diverse cocktail menu selections to enhance customer experience and satisfaction.
- Trained new staff on bartending techniques and restaurant policies for consistent service delivery.
- Developed strong relationships with regular patrons, fostering a loyal customer base and repeat business.
- Completed requisitions to maintain required stock par levels.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Assisted with inventorying beverage stock and bar supplies.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Cocktail Server
1 Year 6 Months- Delivered high-quality beverage service to enhance guest experience.
- Collaborated with bartenders to ensure timely and accurate drink orders.
- Maintained cleanliness and organization of the service area for optimal efficiency.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Assisted in training new team members on operational procedures and customer service standards.
Education
High School Diploma
Skills
Exceptional customer service
Cash handling
Food safety practices
Menu memorization
Multitasking
Positive demeanor
Inventory management
Dependable team player
Communication skills
Strong work ethic
Reliable and responsible
Warm and friendly
Languages
Spanish
Native or Bilingual
Timeline
Server
Deano's Pizza
05.2026 - CurrentRead More
Cleaning Crew Member
H&R Cleaning
06.2025 - CurrentRead More
Bartender
Pour Restaurant & Bar
04.2024 - CurrentRead More
Bartender
Tsunami Sushi Restaurant
08.2023 - 04.2024Read More
Cocktail Server
Palmyre
02.2022 - 08.2023Read More
John Paul The Great Academy
High School Diploma
Read More