Leisa Jones
Baton Rouge
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and the ability to think and act quickly to find creative solutions.
Overview
17
17
years of professional experience
Work History
Cleaning Service Consultant
Cleaning Service Excellence
09.2024 - Current
- Enhanced customer relations by providing tailored solutions and addressing inquiries efficiently.
- Addressed client needs to facilitate seamless service delivery and maintain high levels of satisfaction.
- Improved service offerings with effective feedback management.
- Enhanced customer engagement, responding promptly to service requests and inquiries.
- Delivered comprehensive service guidance for improved client decision-making.
Branch Manager
Red Cap Staffing
04.2024 - 08.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Outside Sales Representative
Alsco Linen
06.2023 - 04.2024
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Built strong client rapport to establish diversified network of connections.
Office Manager
Majestic Domestics Cleaning Service
04.2022 - 06.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Owner
Mimi’s Maids
11.2019 - 04.2022
- Responsible for in-person sales, account retention, social media, estimates, bookkeeping, training, and inspection of home post-cleaning to ensure standards are met
- Customer Service by phone, email, and in person
- All HR, including hiring, firing, counseling when service is not acceptable, and onboarding
- Managed recruitment pipeline and used various social media and job boards to attract talent—marketing for business, including building website, designing the logo, and managing social media pages
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
Customer Service Sales Rep
The Royal Standard
09.2015 - 11.2019
- Telephone Sales and Customer Service for Wholesale Division
- Order processing, product suggestions, and recommendations
- Sold to small and medium-sized businesses
- Responsible for Company Email at Corporate offices using custom templates that I developed over time with TRS
- I researched shipping concerns and customer service-related issues in NetSuite
- Built strong relationships to drive increased profit, Consistently achieved deadlines and goals, and gave extra projects to grow business
- Led a team of three CSRs during markets and shows
- Given the project's goal of retaining and welcoming back inactive customers
Owner
Got It, Maid
07.2012 - 08.2015
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Collections Representative
Greentree Credit Solutions
06.2009 - 06.2011
- Early Stage Collections for Mortgage Company
- Escalations and negotiations to bring the account current
- Worked on auto-dialer in Call Center
- Used probing techniques to determine debtors' reasons for delinquency.
- Recorded all information regarding financial status of customers.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Managed a high volume of inbound and outbound calls, achieving daily targets for contacts and commitments to pay.
- Performed customer service, welcomed calls to new portfolios, and assisted the manager with any questions new hires might have
- Processed payments and contracts on accounts.
Business Customer Service
JP Morgan Chase
04.2008 - 05.2009
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Managed a high volume of inbound calls, ensuring timely responses and resolution for business customers.
- Developed strong relationships with key accounts, fostering loyalty and repeat business opportunities.
- Maintained detailed records of customer interactions, noting trends and areas for potential improvement.
Education
Louisiana State University And A&M College
Baton Rouge, LASkills
- Interpersonal Communication
- Microsoft Office Suite
- Relationship Building
- Team Collaboration
- Customer service
- Time management
- Consultative approach
- Sales support
- Performance tracking
- Mortgage banking and analysis
- Staff training
- Account management
Timeline
Cleaning Service Consultant
Cleaning Service Excellence
09.2024 - Current
Branch Manager
Red Cap Staffing
04.2024 - 08.2024
Outside Sales Representative
Alsco Linen
06.2023 - 04.2024
Office Manager
Majestic Domestics Cleaning Service
04.2022 - 06.2023
Owner
Mimi’s Maids
11.2019 - 04.2022
Customer Service Sales Rep
The Royal Standard
09.2015 - 11.2019
Owner
Got It, Maid
07.2012 - 08.2015
Collections Representative
Greentree Credit Solutions
06.2009 - 06.2011
Business Customer Service
JP Morgan Chase
04.2008 - 05.2009
Louisiana State University And A&M College
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