Lena Harrell
Bossier City
Summary
Dynamic Customer Service Representative with a proven track record at Willis Knighton Medical Center, excelling in patient care and clinical documentation. Recognized for enhancing specimen management processes and fostering team collaboration, leading to improved accuracy in data entry and elevated customer satidfaction
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Willis Knighton Medical Center
01.2015 - Current
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Trained new laboratory personnel on standard operating procedures, ensuring consistent performance across team members.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Facilitated timely processing of specimens by properly labeling, storing, and tracking samples within the laboratory.
- Expedited patient care with prompt transcription of physician orders for laboratory tests or procedures.
- Reduced errors in data entry by accurately inputting test results and patient information into the laboratory database.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Shift Leader
Bath & Body Works
05.2015 - 05.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Assistant Store Manager
Orange Leaf Frozen Yogurt
02.2012 - 12.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
Associate of Applied Science - Nursing
Bossier Parish Community College
Bossier City, LA05-2025
Associate of Applied Science -
Northwestern State University of Louisiana
Natchitoches, LA12-2019
Skills
- Patient care
- Clinical documentation
- Regulatory compliance
- Laboratory procedures
- Team collaboration
- Healthcare communication
- Specimen management
- Data entry
- Time management
- Customer service
- Critical thinking
- Relationship building
- Call center experience
- Computer proficiency
- Microsoft Excel
- Professional telephone demeanor
Timeline
Shift Leader
Bath & Body Works
05.2015 - 05.2016
Customer Service Representative
Willis Knighton Medical Center
01.2015 - Current
Assistant Store Manager
Orange Leaf Frozen Yogurt
02.2012 - 12.2015
Associate of Applied Science - Nursing
Bossier Parish Community College
Associate of Applied Science -
Northwestern State University of Louisiana
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