Leo Washington
Violet
Summary
Dynamic Senior Passport Specialist with the U.S. Department of State, skilled in application processing and document verification. Proven ability to enhance customer satisfaction through effective problem-solving and multitasking. Recognized for expediting complex cases and maintaining meticulous records, contributing to operational efficiency and team collaboration.
Overview
40
40
years of professional experience
Work History
Senior Passport Specialist
U.S. Department of State
07.2015 - Current
- Enhanced customer satisfaction by providing timely updates on application statuses and addressing inquiries courteously.
- Maintained detailed records of processed applications, enabling swift retrieval when necessary.
- Expedited passport applications by effectively managing high-volume workloads and prioritizing tasks.
- Assisted customers with complex cases, resolving issues promptly and professionally.
- Examines evidence of citizenship submitted with applications to determine and judge authenticity and adequacy in relation to the requirements of law, regulation and procedure for the issuance of passports, and to confirm the facts as recorded on applications. Primary evidence may consist of a birth certificate issued by a state or territory of the United States Consular Reports of Birth Abroad as issued by a U.S. Embassy, certificate of naturalization or citizenship, or a previously held passport. In the absence or non-existence of such primary documents, a combination of certain secondary evidence of U.S. citizenship or passport entitlement may be acceptable such as baptismal certificates or other religious records, family bibles, hospital birth records, newspaper birth announcements, early school attendance records, census records, sworn affidavits by parents or older blood relatives, statements by attending physician, nurse or midwife, adoption decrees, evidence of naturalization of parents, or evidence of authorized entry into the United States for applicants born abroad.
- Makes determinations regarding the issuance of limited passports in emergencies when there is insufficient evidence of citizenship. Reviews available documentation or attestations and exercises judgment based on experience in passport adjudication in approving or denying request for the issuance of limited passports.
Office Administrative Assistant
Louisiana Taxpayer Advocate
08.2009 - 07.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Office Administrator
J.L. Moore Trucking, LLC
04.2006 - 08.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Assisted in creation of performance reports, providing insights that informed management decisions.
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
Department Leading Chief Petty Officer
U.S. Navy
07.1985 - 04.2006
- Managed department resources for optimal use, resulting in enhanced operational efficiency.
- Championed safety protocols within the department, reducing accidents and promoting a safe working environment.
- Improved leadership skills by conducting training sessions and mentoring junior personnel.
- Enhanced team communication with regular meetings and clear expectations, boosting overall productivity.
- Collaborated with other departments on joint initiatives supporting organizational goals.
- Provided guidance on career development opportunities for subordinates, contributing to their professional advancement.
- Developed and executed annual training plans, ensuring readiness of personnel for mission-critical tasks.
- Delivered comprehensive briefings to senior leadership on department progress, challenges faced, and proposed solutions.
- Organized recognition events celebrating individual achievements within the department.
- Spearheaded process improvements that increased efficiency while maintaining strict adherence to regulations and guidelines.
- Upheld the Navy's dress and appearance regulations for professional appearance.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
Education
Business Administration
University of Phoenix
Tempe, AZ05-2013
Skills
- Application processing
- Filing systems
- Document verification
- Background checks
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
Timeline
Senior Passport Specialist
U.S. Department of State
07.2015 - Current
Office Administrative Assistant
Louisiana Taxpayer Advocate
08.2009 - 07.2015
Office Administrator
J.L. Moore Trucking, LLC
04.2006 - 08.2009
Department Leading Chief Petty Officer
U.S. Navy
07.1985 - 04.2006
Business Administration
University of Phoenix
Similar Profiles
Ken A. SeifertKen A. Seifert
Supervisory Regional Executive HR Director / Chief Management Officer at U.S. Embassy, U.S. Department of StateSupervisory Regional Executive HR Director / Chief Management Officer at U.S. Embassy, U.S. Department of State
RAISSA SILVARAISSA SILVA
Security Investigator at U.S. Department Of State, U.S. Embassy BrasiliaSecurity Investigator at U.S. Department Of State, U.S. Embassy Brasilia
Rasul HamidliRasul Hamidli
Information Management Assistant (Full Performance Level) at U.S. Department of State (U.S. Embassy in Azerbaijan)Information Management Assistant (Full Performance Level) at U.S. Department of State (U.S. Embassy in Azerbaijan)
TeAndra McClatcheyTeAndra McClatchey
Senior Contracts & Logistics Manager at U.S. Department of StateSenior Contracts & Logistics Manager at U.S. Department of State
Chanel PinedaChanel Pineda
Case Management Team Lead at Slidell Memorial HospitalCase Management Team Lead at Slidell Memorial Hospital