Summary
Overview
Work History
Education
Skills
Technical Interpersonal Skills
Websites
Timeline
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Leonard Davis

New Orleans

Summary

Dynamic Operations Coordinator with a proven track record at United Site Services, enhancing route efficiency by 20% and driving technician productivity improvements. Skilled in logistics optimization and client communication, I excel in cross-functional collaboration and process enhancement, consistently delivering operational excellence and high service reliability.

Overview

9
9
years of professional experience

Work History

Operations Coordinator

United Site Services
Gretna
02.2024 - Current
  • Oversaw field operations for 15+ technicians, increasing route efficiency and improving on-time service by 20%.
  • Coordinated 150+ daily service orders using dispatch scheduling platforms, maintaining high service reliability.
  • Resolved real-time service challenges and communicated with clients to ensure satisfaction and issue resolution.
  • Collaborated with Sales & Project Managers to align resources with project volume and deadlines.
  • Analyzed performance trends through Excel dashboards, leading to 15% improvement in technician productivity.

Logistics Consultant (Contract)

Freelance
New Orleans
12.2022 - Current
  • Advised small logistics companies on fleet routing, dispatch operations, and contract logistics.
  • Designed dispatch workflows that reduced delivery delays by 25% for clients.
  • Negotiated transportation contracts, resulting in 12-20% savings for clients.
  • Monitored KPIs and implemented process improvements to boost logistics performance.

Campaign Operations Consultant

Mandie Landry Campaign
New Orleans
07.2016 - Current
  • Led logistics for canvassing and voter engagement campaigns.
  • Managed compliance tracking, volunteer scheduling, and event coordination.

Private Label Program Manager

Cospolich
Destrehan
01.2023 - 02.2024
  • Managed product lifecycle and dispatch coordination for commercial appliance lines serving U.S. Navy contracts.
  • Reduced lead times by 18% through improved supplier communication and workflow streamlining.
  • Launched the Alto-Shaam quick chill product line, generating $1M+ in new revenue.
  • Partnered cross-functionally with engineering, procurement, and sales to drive operational excellence.

Logistics Coordinator / Account Executive

Total Quality Logistics
New Orleans
03.2020 - 11.2022
  • Managed high-value B2B freight shipments ($50K-$100K), ensuring timely and accurate delivery.
  • Communicated with carriers and shippers daily to resolve delays and mitigate disruptions.
  • Coordinated invoicing and tracking for $30K-$70K/month in shipments.
  • Built and maintained long-term client relationships through consistent SLA compliance.

Education

Bachelor of Science - Business Administration

Nicholls State University
Thibodaux, LA
07.2025

Bachelor of Science - Marketing

Southeastern Louisiana University
Hammond, LA

Bachelor of Science - Marketing

Tulane University
New Orleans, LA

Skills

  • Logistics and dispatch operations
  • Route and fleet optimization
  • Team leadership and coordination
  • SOP development and process improvement
  • Vendor and carrier relations
  • KPI tracking and analysis
  • Workforce scheduling and planning
  • Client communication and service recovery
  • Microsoft Office proficiency
  • Dispatch software expertise
  • Cross-functional collaboration
  • Event planning and community engagement

Technical Interpersonal Skills

Excel, PowerPoint, Word, Mac/PC, Dispatch Platforms, Team Leadership, Client Service, Cross-Functional Coordination, Fitness, Music, Fashion, Community Events

Timeline

Operations Coordinator

United Site Services
02.2024 - Current

Private Label Program Manager

Cospolich
01.2023 - 02.2024

Logistics Consultant (Contract)

Freelance
12.2022 - Current

Logistics Coordinator / Account Executive

Total Quality Logistics
03.2020 - 11.2022

Campaign Operations Consultant

Mandie Landry Campaign
07.2016 - Current

Bachelor of Science - Business Administration

Nicholls State University

Bachelor of Science - Marketing

Southeastern Louisiana University

Bachelor of Science - Marketing

Tulane University

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Leonard Davis