Leondra Batiste
New Orleans
Summary
Dedicated, Hardworking, Motivated, and Diligent College Graduate Student currently seeking to be enrolled and accepted into the Clinical Psychology Doctoral Program at Mercer University. Vows to work hard in her studies and to succeed in all aspects of becoming a Clinical Psychologists Doctor.
Overview
9
9
years of professional experience
Work History
Terminix Customer Service Representative
Terry Bruno
08.2025 - 09.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Scheduled/Rescheduled customers for Inspection appointments relating to Pest Control, Annual Termite Inspections, Booster (7-Year Termite Inspections), Fumigation/Structure Inspection, and Bait Station Checks.
- Responded and replied to customer's texts via Briostack and Podium.
- Listened to customer's voicemails and returned customer's phone calls.
- Answered customer's incoming and outgoing phone calls and also sent emails to Upper Management when customers requested to Schedule, Terminate/Cancel their Terminix contracts.
- Added new and potential Terminix customers into the system for either a Termite/Pest Control contract based on their Trouble Call issue.
- Made and stamped postcards to be sent to New Homeowners homes.
- Collected and processed customer's payment transactions via Briostack over phone; sent customer's payment receipt for proof; created Account Notes after payment processing, scheduling, etc.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
OMV Motor Vehicle Compliance Analyst 1/2/3rd
Tinisha London
11.2024 - 04.2025
- Checking in, assisting, and offering helpful information to customers at Front Receptionist Desk.
- Seating customers in their appropriate seating and row in the OMV lobby.
- Making announcements/making signs of office closure to customers.
- Renewing Driver’s License and Real Id’s on a daily basis while sitting at computer station.
- Assisting foreign customers with Passports, Immigration Documents, Birth Certificates, Employment Authorization, etc.
- Running foreign customers via SAVE system before proceeding with data entry of new ID.
- Copying, scanning, printing customers appropriate documents (Marriage Certificates, Birth Certificates, Passports, Social Security Card, State ID, etc).
- Collecting credit card payments only at computer station from customers.
- Worked Camera Station by taking customers Driver’s License/State ID photos as well as installed colored ribbon, laminate, and new State ID cards inside printer.
- Collected cash payments only as cashier at camera station.
- Problem-solved customers issues and offered very helpful advice to resolve customers difficulty/ Communicated Effectively and Listened to customers needs.
- Main point of contact at Front Receptionist Desk/scheduled customers appointments/Was a Resource for Customer Satisfaction at the Office of Motor Vehicles.
- Assisted Minors with First-Time Driver’s License/First-Time State ID.
- Instructed and Graded Minor in Vehicle during OMV Driving Test; If passed, issued First-Time Driver’s License to Minor
- Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
Second Harvest Food Bank Volunteer
LaShondra Glover
02.2024 - 04.2024
- Assisting employees in the Finance Center by accomplishing Clerical Tasks ( Sorting, Filing, Scanning, Faxing, Copying, Printing, and Shredding documents.
- Providing assistance to visitors and customers daily.
- Assisting with the Emergency Food Pantry for the Homeless.
- Organizing and sorting past and current files within newly-made boxes; making signs with past and most recent dates to place onto newly-made boxes.
- Removing old file folders out of file cabinets/Sealing labels on new file folders/Replacing, Sorting, and Filing current and new documents in new folders.
- Engaged with clients to assess needs and ensure appropriate assistance was provided.
- Adapted quickly to changing tasks, demonstrating flexibility in a fast-paced setting.
- Participated in training sessions, continuously learning best practices for food bank operations.
- Maintained a clean and organized workspace, ensuring the safety and well-being of volunteers and clients alike.
- Provided compassionate customer service, assisting clients in selecting groceries based on individual needs and dietary restrictions.
- Improved volunteer coordination with detailed scheduling and task assignments.
- Approached issues proactively to best meet current and future community needs.
- Collaborated with team members to enhance food collection and distribution processes.
- Maintained cleanliness and organization of storage areas for optimal workflow.
- Assisted in sorting and distributing food items to clients, ensuring efficient service delivery.
Xavier University of Louisiana Receptionist
Sandy Livings-Veals
08.2016 - 05.2018
- Greeted visitors, providing excellent customer service and creating a welcoming atmosphere.
- Managed multi-line phone system, directing calls to appropriate personnel efficiently.
- Scheduled appointments, coordinating calendars to optimize staff availability and client needs.
- Maintained accurate records of visitor logs and appointment schedules for reference and compliance.
- Organized and managed documents, including filing and sorting papers for efficient retrieval and archival.
- Supported supervisors and colleagues by providing timely assistance and collaboration across various tasks and projects.
- Provided support and assistance to other employees as needed, ensuring learning and problem resolution.
- Greeting visitors/ answering and transferring phone calls as needed/Customer Service.
- Scheduling appointments/booking meetings/Calendar management/ Updating calendars.
- Clerical tasks (Sorting and distributing daily mail, Printing/ Faxing/Copying/Scanning documents).
- Dealing with payments and invoices.
- Ordering office supplies/maintain the reception area.
- Handling check-in and check-out procedures daily/Arrangements/Administrative Skills
Education
Master of Science - Psychology
Arizona State University
Tempe, AZ12-2025
Bachelor of Arts - Psychology
Southern University At New Orleans
New Orleans, LA12-2024
Bachelor of Science - Biological Sciences
University of New Orleans
New Orleans, LA12-2022
Associate of General Studies - General Studies
Delgado Community College
New Orleans, LA12-2018
No Degree - Chemistry Pre-Pharmacy
Xavier University of Louisiana
New Orleans, LA05-2018
Skills
- Organizational abilities
- Communication/Interpersonal communication
- Emotional Intelligence
- Problem Solving
- Multitasking
- Attention to Detail
- Data Entry
- Dependability/ Prioritization
- Scheduling
- Time Management/ Stress Management
- Answering Phones/ Phone Etiquette
- Technical Skills
- Customer Service/Customer Focus
- Active Listening
- Office Administration
- Adaptability/Work Independently
- Prioritization
- Language Skills: Fluent in English, Somewhat in Spanish
- Microsoft Excel
- Computer proficiency
- Critical thinking
- Microsoft outlook
- Microsoft Office Suite
- Microsoft PowerPoint
- Clerical support
- Conflict resolution
- Problem resolution
- Reading comprehension
Languages
English
Full Professional
Spanish
Elementary
Timeline
Terminix Customer Service Representative
Terry Bruno
08.2025 - 09.2025
OMV Motor Vehicle Compliance Analyst 1/2/3rd
Tinisha London
11.2024 - 04.2025
Second Harvest Food Bank Volunteer
LaShondra Glover
02.2024 - 04.2024
Xavier University of Louisiana Receptionist
Sandy Livings-Veals
08.2016 - 05.2018
Master of Science - Psychology
Arizona State University
Bachelor of Arts - Psychology
Southern University At New Orleans
Bachelor of Science - Biological Sciences
University of New Orleans
Associate of General Studies - General Studies
Delgado Community College
No Degree - Chemistry Pre-Pharmacy
Xavier University of Louisiana