Summary
Overview
Work History
Education
Skills
Timeline
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Leslie Curole

Larose

Summary

Dynamic Office Manager with a proven track record at Vegas Agencies Inc, excelling in customer service and office administration. Enhanced document retrieval efficiency and fostered strong client relationships through effective communication and tailored insurance solutions. Skilled in organizational management, I consistently delivered exceptional results while maintaining a calm demeanor in challenging situations.

Overview

10
10
years of professional experience

Work History

Office Manager/Agent

Vegas Agencies Inc
07.2023 - Current
  • Implemented filing systems to improve document retrieval efficiency.
  • Supported daily office operations by organizing schedules and managing correspondence.
  • Collaborated with team members to streamline administrative processes for improved workflow.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Account Manager

Laris Insurance Agency
08.2020 - 07.2023
  • Managed client accounts, ensuring timely communication and satisfaction with services provided.
  • Developed and maintained strong relationships with clients to foster loyalty and repeat business.
  • Coordinated project deliverables, aligning resources and timelines to meet client expectations efficiently.
  • Executed contract negotiations, securing favorable terms while addressing client needs effectively.

Office Manager/Agent

Vegas Agencies Inc
01.2015 - 07.2020
  • Educated clients on policy options, coverage limits, and benefits to facilitate informed decision-making.
  • Developed customized insurance solutions to meet client needs and enhance customer satisfaction.
  • Conducted thorough risk assessments to identify potential exposures and recommend appropriate policies.
  • Built strong relationships with clients through consistent communication and excellent customer service.

Education

South Lafourche High School
Galliano, LA

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Clear oral/written communication
  • Data entry
  • Customer relations
  • Document management
  • Clerical support
  • Training and coaching

Timeline

Office Manager/Agent

Vegas Agencies Inc
07.2023 - Current

Account Manager

Laris Insurance Agency
08.2020 - 07.2023

Office Manager/Agent

Vegas Agencies Inc
01.2015 - 07.2020

South Lafourche High School

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Leslie Curole