Leslie Martin
Slidell
Summary
Dynamic bartender with expertise in customer engagement, cocktail preparation, and conflict resolution. Committed to maintaining sanitation compliance and delivering outstanding service that enhances customer satisfaction.
Overview
19
19
years of professional experience
Work History
Bartender
Zigs last stop
Slidell
08.2022 - Current
- Prepared and served a variety of cocktails and beverages to patrons.
- Maintained cleanliness and organization of the bar area during shifts.
- Engaged with customers to create a welcoming and friendly atmosphere.
- Collaborated with kitchen staff to ensure timely service for food orders.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine for patrons according to their preferences., beer, and cocktails for patrons.
Bartender
T’S Lounge
Slidell
05.2007 - 08.2020
- Prepared and served a variety of cocktails and beverages to patrons.
- Maintained cleanliness and organization of the bar area during shifts.
- Managed inventory by restocking supplies and checking expiration dates.
- Engaged with customers to create a welcoming and friendly atmosphere.
- Trained new bartenders on drink recipes and customer service standards.
- Implemented efficient workflows to enhance speed of service during busy hours.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
Education
GED -
Denver City
Slidell02-1987
Skills
- Cocktail preparation
- Inventory management
- POS system operation
- Sanitation compliance
- Customer engagement
- Conflict resolution
- Cash handling
- Employee training
- Relationship building
- Wine and liquor expertise
- Customer service
- Garnishing drinks
- Bar restocking
- Outgoing personality
- Safe serving practices
- Payment processing
- Classic cocktails
- Maintaining a clean bar
- Handling difficult customers
- Order management
- Cash register operation
- ABC regulations
- Strong multitasking
- Able to stand [number] hours
- Outstanding customer service
- Responsible alcohol service
- Food preparation
- Ordering bar supplies
- Cleanliness and hygiene
Timeline
Bartender
Zigs last stop
08.2022 - Current
Bartender
T’S Lounge
05.2007 - 08.2020
GED -
Denver City