Leslie Gravouilla
Carencro,LA
Summary
Experienced in performing detailed investigations and researching issues. Skilled at evaluating facts, inspecting damage, and analyzing cases.
Overview
18
18
years of professional experience
Work History
Regional Claims Manager
Auto Rental Etc
01.2019 - 05.2024
- Ensured compliance with regulatory changes by regularly updating departmental policies, procedures, and training materials accordingly.
- Managed a multi-million-dollar budget for the regional claims department, ensuring cost-effective allocation of resources and minimal financial waste.
- Mentored junior claims adjusters on best practices for investigating cases, negotiating settlements, and managing caseloads effectively.
- Improved staff morale through transparent communication of expectations, constructive feedback sessions, and recognition of individual achievements.
- Eliminated fraudulent claims through diligent investigation, collaboration with law enforcement, and implementation of robust fraud detection measures.
- Gathered sensitive information to update customer profiles and help with appeals process.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Established and checked coding procedures, monitored reports and updated internal files.
- Created and managed financial models to evaluate corporate investments and acquisitions.
Human Resources Specialist
HR Solutions
03.2015 - 06.2017
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Conducted background checks and facilitated drug screenings.
- Processed employee termination paperwork at direction of supervisory staff.
Signal Support Specialist (25U)
United States Army
02.2006 - 02.2014
- Enabled effective communication among command staff by setting up, configuring, and maintaining tactical satellite systems.
- Assisted in the successful execution of numerous training events, ensuring seamless integration of signal support elements into overall exercise scenarios.
- Increased efficiency in equipment management, conducting inventory and maintenance checks on assigned communication assets.
- Streamlined data transmission capabilities by configuring routers, switches, and other networking devices according to mission requirements.
- Safeguarded sensitive information through diligent COMSEC account management, ensuring proper handling of classified materials and encryption devices.
- Provided reliable logistical support as part of convoy operations during training exercises or real-world missions when necessary.
- Demonstrated adaptability under pressure while providing signal support for humanitarian aid missions in disaster-stricken areas.
Education
Bachelor of Science - Psychology
Louisiana State University And A&M College
Baton Rouge, LASkills
- Claims Management Expertise
- Investigation techniques
- Problem-Solving
- Time Management
- Attention to Detail
- Operations Management
Timeline
Regional Claims Manager
Auto Rental Etc
01.2019 - 05.2024
Human Resources Specialist
HR Solutions
03.2015 - 06.2017
Signal Support Specialist (25U)
United States Army
02.2006 - 02.2014
Bachelor of Science - Psychology
Louisiana State University And A&M College
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