Letha Williams
Baton Rouge
Summary
Experienced Personal Care Assistant recognized for strong problem-solving and time management skills. Successfully supported veterans with daily activities while maintaining a focus on patient safety and emotional well-being. Ready to contribute expertise to enhance the quality of care.
Overview
11
11
years of professional experience
Work History
Personal Care Assistant
VA
San Antonio
01.2025 - 12.2025
- Assisted veterans with daily living activities and personal hygiene needs.
- Administered medications according to prescribed schedules and guidelines.
- Ensured cleanliness and organization in patient living areas to promote comfort and safety.
- Documented patient progress and communicated changes to healthcare staff to inform care decisions.
- Delivered companionship and emotional support to foster positive patient experiences.
- Collaborated with healthcare teams to develop personalized care plans.
Personal Care Assistant
Comfort Keepers Home Care
San Antonio
01.2018 - 02.2025
- Administered medications according to prescribed schedules and guidelines.
- Supported veterans with daily living activities and personal hygiene to enhance their quality of life.
- Maintained cleanliness and organization in patient living areas.
- Documented and communicated patient progress to healthcare staff to ensure timely interventions.
- Monitored vital signs and promptly alerted staff to changes, contributing to patient safety.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
Warehouse Assistant
Amazon
San Marcos
01.2017 - 12.2017
- Facilitated order fulfillment by accurately picking and packing products for timely delivery.
- Maintained cleanliness and safety standards in the warehouse environment.
- Worked with team members to optimize workflow processes, enhancing overall efficiency.
- Prepared merchandise for loading and shipment to customers by packing and labeling items precisely.
- Maintained a clean work area in the warehouse, keeping it free from dust and dirt.
- Inspected and moved products to designated areas in the warehouse.
Customer Service Representative
Maximus Call Center
San Antonio
02.2015 - 01.2017
- Resolved customer complaints through effective communication and problem-solving.
- Resolved customer complaints effectively, ensuring timely and satisfactory outcomes to maintain customer loyalty.
- Enhanced customer satisfaction by resolving issues through knowledgeable and friendly service, fostering positive relationships.
- Assisted customers with inquiries and provided product information.
- Answered customer inquiries, delivering accurate information on products and services to enhance customer understanding.
- Provided technical support for product-related issues via phone and chat.
- Maintained accurate records of customer interactions and transactions.
Education
High School Diploma -
Stoney Point High School
Round Rock, TX05-2003
Skills
- Medication administration
- Vital sign monitoring
- Hygiene support
- Care planning
- Patient safety awareness
- Administrative support
- Record keeping
- Time management
- Workplace organization
- Attention to detail
- Problem solving
- Customer resolution
- Communication skills
- Stress management
Timeline
Personal Care Assistant
VA
01.2025 - 12.2025
Personal Care Assistant
Comfort Keepers Home Care
01.2018 - 02.2025
Warehouse Assistant
Amazon
01.2017 - 12.2017
Customer Service Representative
Maximus Call Center
02.2015 - 01.2017
High School Diploma -
Stoney Point High School