Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lexi Bonin

Baton Rouge

Summary

Accomplished Store Co-Manager with a proven track record at Spencer's Gifts, adept in strategic planning and staff leadership. Spearheaded initiatives that significantly increased customer satisfaction and streamlined operations. Expert in store operations and effective communication, demonstrating resilience in fast-paced environments. Achieved notable success in team development and health and safety compliance, enhancing overall store performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Store Co-Manager

Spencer's Gifts
10.2018 - Current
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Ensured a high level of customer satisfaction with proactive engagement, addressing concerns, and providing personalized assistance.
  • Assisted in seasonal hiring efforts to ensure adequate staffing levels during peak business periods.
  • Oversaw visual merchandising standards for the store, creating eye-catching displays that boosted foot traffic and increased sales conversion rates.
  • Improved employee performance through effective coaching, training, and regular performance evaluations.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Supported the opening of new store locations by providing training and mentorship to newly appointed management teams for a smooth transition process.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Store Co-Manager

Spirit Halloween
08.2015 - 11.2022
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Reduced shrinkage levels through diligent monitoring of loss prevention measures and comprehensive staff training programs.
  • Managed daily cash handling procedures including reconciliations, deposits, and ensuring accurate transactions at all times.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Adapted quickly to changing market conditions and store needs, demonstrating flexibility and resilience in a fast-paced retail environment.
  • Streamlined inventory management processes for timely stock replenishment and reduced excess inventory costs.
  • Assisted in seasonal hiring efforts to ensure adequate staffing levels during peak business periods.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Marketing Leader

Old Navy
09.2014 - 11.2018
  • Increased consumer loyalty, implementing targeted rewards programs and memorable promotional events.
  • Revitalized underperforming products through targeted repositioning strategies.
  • Drove product launch success with comprehensive go-to-market plans and cross-functional collaboration.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

High School Diploma -

New Iberia High School
New Iberia, LA
05-2015

Skills

  • Store operations
  • Health and safety compliance
  • Creative direction
  • Staff leadership
  • Internal communications
  • Store maintenance
  • Customer service
  • Strategic planning
  • Effective communication
  • Team development

Certification

Bookkeeping basics


Timeline

Store Co-Manager

Spencer's Gifts
10.2018 - Current

Store Co-Manager

Spirit Halloween
08.2015 - 11.2022

Marketing Leader

Old Navy
09.2014 - 11.2018

High School Diploma -

New Iberia High School

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Lexi Bonin