Liane Fortes
Baton Rouge
Summary
Results-driven manager with a strong focus on enhancing guest satisfaction through effective communication and conflict resolution. Experienced in team building and staff training to foster a positive service environment.
Overview
5
5
years of professional experience
Work History
Manager
Empire Wingz
Baton Rouge
10.2024 - Current
- Supervised daily operations to ensure efficient service delivery.
- Trained and mentored staff on company policies and procedures.
- Coordinated inventory management and stock replenishment processes.
- Implemented customer service strategies to enhance guest satisfaction.
- Resolved customer inquiries and complaints promptly and professionally.
- Maintained cleanliness and organization in the service area consistently.
- Monitored staff performance and addressed issues.
Cashier Team Lead
Torchy's Tacos
Baton Rouge
04.2024 - 09.2024
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area and stock shelves.
- Handled cash, credit, and debit transactions securely and efficiently.
- Resolved customer complaints promptly and professionally to enhance satisfaction.
- Collaborated with team members to ensure smooth store operations each shift.
- Adhered to company policies for safety and loss prevention during shifts.
Camp Counselor
YMCA Child Development Center
New Bedford
06.2022 - 06.2024
- Supervised daily activities for children in a safe and engaging environment.
- Assisted with planning and implementing recreational programs and activities.
- Fostered positive relationships among campers to encourage teamwork and cooperation.
- Communicated effectively with parents regarding camper needs and progress.
- Organized supplies and equipment for various outdoor and indoor activities.
- Enforced camp rules to ensure safety and well-being of all participants.
- Provided support during special events, promoting participation from all campers.
- Collaborated with staff to develop creative strategies for conflict resolution among campers.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
Party Host
Chuck E Cheese
North Dartmouth
06.2021 - 04.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Some College (No Degree) - Sports Management
Louisiana State University
Baton Rouge, LASkills
- Customer service
- Team building
- Staff training
- Event planning
- Inventory management
- Conflict resolution
- Time management
- Effective communication
- Organizational skills
- Staff management
- Expectation setting
- Fluent bilingualism
- Flexibility and adaptability
- Active listening
- Caller assistance
- Team leadership
- Problem-solving
- Service recommendations
- Call center operations
Timeline
Manager
Empire Wingz
10.2024 - Current
Cashier Team Lead
Torchy's Tacos
04.2024 - 09.2024
Camp Counselor
YMCA Child Development Center
06.2022 - 06.2024
Party Host
Chuck E Cheese
06.2021 - 04.2023
Some College (No Degree) - Sports Management
Louisiana State University