Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Lilith Fernandez

Chalmette

Summary

Dynamic Client Advisor with a proven track record at Armani Exchange, excelling in client retention and consultative selling. I foster strong relationships and enhance customer satisfaction through proactive communication and tailored solutions. Recognized for training new team members and improving service quality, I leverage my problem-solving skills to drive results.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Full Time Client Advisor

Armani Exchange
09.2022 - Current
  • Trained new team members and incoming new managers, sharing best practices and expertise in Client Advisor role.
  • Strengthened client relationships through regular communication and proactive follow-up for exclusive promotions.
  • Maintained in-depth knowledge of industry trends and products, enhancing client interactions.
  • Developed strong rapport with clients through prior interactions, active listening, and empathetic understanding of their goals and concerns.
  • Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
  • Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
  • Widened client outreach for my branch using Spanish language skills with clients with limited English proficiency

Crew Member Trainer

Raising Cane's Restaurants
07.2019 - 07.2022
  • Trained other employees in customer service, food safety, and performance requirements.
  • Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
  • Set positive example for team members by providing high-quality, efficient service.
  • Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
  • Cross-trained in order to maintain current knowledge of all team position requirements.
  • Assisted limited-English proficient customers using Spanish language communication.

Manager on Duty

Silly Penguin's Snowballs & More
04.2014 - 10.2019
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Handled stock inventory for the business in a timely manner.

Education

Bachelor of Science - Clinical Psychology

University of New Orleans
New Orleans, LA
05-2022

High School Diploma -

Chalmette High
Chalmette, LA
05-2018

Skills

  • Client interaction and retention strategies
  • Cross-selling techniques
  • Consultative selling
  • Professional Spanish language skills
  • Money handling
  • Product promotion

Accomplishments

    Consistent top salesperson at Armani Exchange

Certification

  • Food Service and Safety Certification - 2020

Languages

English
Native or Bilingual
Spanish
Professional Working
Russian
Elementary

Timeline

Full Time Client Advisor

Armani Exchange
09.2022 - Current

Crew Member Trainer

Raising Cane's Restaurants
07.2019 - 07.2022

Manager on Duty

Silly Penguin's Snowballs & More
04.2014 - 10.2019

Bachelor of Science - Clinical Psychology

University of New Orleans

High School Diploma -

Chalmette High

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Lilith Fernandez