Lillian Richard
Morse,AL
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Professional nurse leader equipped to excel in healthcare management roles. Strong focus on team collaboration, patient care, and achieving results in dynamic environments. Skilled in staff training, regulatory compliance, and quality improvement. Reliable, adaptable, and driven to improve operational efficiency and patient outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ADON/RN Floor Nurse
LHC LTAC
02.2024 - Current
- Established strong partnerships with community resources including hospice providers, home health agencies, and outpatient rehabilitation centers to enhance patient care transitions and discharge planning.
- Managed staffing needs effectively, ensuring appropriate nurse-to-patient ratios during all shifts.
- Mentored new nursing staff, fostering professional growth and development while maintaining high standards of patient care.
- Reduced medication errors by conducting thorough medication administration audits and providing feedback to nursing staff.
- Streamlined communication between nursing departments for efficient workflow and patient care coordination.
- Led quality improvement initiatives focused on reducing hospital-acquired infections, enhancing overall patient safety measures.
- Oversaw infection control efforts throughout the facility, contributing to reduced transmission rates among patients and staff members alike.
- Assisted in the recruitment, hiring, and retention of top nursing talent by participating in job fairs, conducting interviews, and providing mentorship to new hires.
- Championed an atmosphere of continuous learning among nursing staff by promoting professional development opportunities such as conferences, workshops, and certifications.
- Enhanced staff competency through regular training sessions and performance evaluations.
MDS Coordinator
LHC LTAC
02.2024 - 07.2025
- Set schedules for staff to start and complete MDS assessments and care plan meetings.
- Ensured timely completion of all MDS assessments, maintaining full compliance with federal and state regulations.
- Maintained up-to-date knowledge on CMS guidelines and changes to ensure accuracy in reporting and reimbursement processes.
- Assessed electronic medical record for required documentation to support MDS coding.
- Collaborated closely with therapy departments to accurately capture rehabilitation needs within MDS documentation, supporting appropriate resource allocation for residents'' needs.
- Verified prompt and accurate completion of MDS activities for billing.
- Enhanced patient care quality by implementing comprehensive MDS assessments and care plans.
- Monitored changing regulations related to RAI/MDS requirements, keeping staff informed about updates that impact their daily work routines.
Clinical Nurse Manager
Amedysis Home Care and Hospice
02.2023 - 02.2024
- Mentored new nursing staff, fostering professional growth and development through comprehensive training programs.
- Introduced initiatives based on staff education, infection control audits, safe medication administration and proper wound care to achieve unit and facility goals.
- Maximized nursing staff potential by providing ongoing coaching and support, leading to higher levels of competence and confidence in delivering quality care.
- Reviewed charts weekly to complete quality control checks.
- Collaborated with physicians and interdisciplinary teams to devise and manage individualized plans of care.
- Improved patient satisfaction scores with continuous assessment of patient needs and prompt resolution of concerns.
- Sought opportunities to improve patient care, outcomes and nursing staff performance.
- Streamlined workflow for increased efficiency by optimizing scheduling and delegating tasks to the appropriate staff members.
- Directed day-to-day nursing and operational functions for a fluctuating patient census, ensuring exceptional delivery of care when developing well-rounded nursing teams.
- Conducted routine performance evaluations, providing constructive feedback to drive continuous improvement among nursing staff members.
Clinical Nurse Manager
Ochsner Acadia General
10.2021 - 02.2023
- Educated patients and families on treatment, expected outcomes and discharge instructions, serving as advisory resource to patients and families to facilitate recovery. Oversaw admissions and discharges and scheduling of nursing staff. Initiated care plan and actualized appropriate interventions and treatment. Fostered improvement in staff development, personnel training and standards of patient care. Supervised team of 35 nurses and 12 clinical nursing assistants and 4 ward clerks. Responded to behavioral and medical crises codes. Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care. Reviewed charts weekly to complete quality control checks. Administered performance evaluations and probationary reviews to assess nursing personnel. Introduced initiatives based on staff education, infection control audits, safe medication administration and proper wound care to achieve unit and facility goals. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team. Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Clinical Supervisor
Ochsner Acadia General
09.2020 - 10.2021
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team. Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
RN ICU
Ochsner Acadia General
12.2019 - 10.2020
- Administered medications via oral, IV and intramuscular injections and monitored responses. Provided direct patient care, stabilized patients and determined next course of action. Managed care from admission to discharge. Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care. Trained new nurses in proper techniques, care standards, operational procedures and safety protocols. Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
RN MED/TELE
LGMC
12.2018 - 10.2019
- Cared for patients in 28-bed unit, supporting fellow nurses in delivering outstanding treatment to patients. Administered medications to 6 patients and monitored response to medications. Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions. Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies. Recorded details regarding therapies to keep patient charts updated. Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Nurse Tech
LGMC
12.2017 - 10.2018
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery. Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking. Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients. Maintained patient stability by checking vital signs and weight.
Education
ASN -
LSUE
Lafayette, LA12.2018
Skills
- Employee Training Program
- Decision Making
- Service Utilization Improvements
- Employee Supervision
- Time Management
- Employee Work Scheduling
- Critical Thinking
- Patient Care
- Administrative Staff Supervision
- Clinical Staff Management
- Patient Advocacy
- Clinical leadership
- Quality improvement
Certification
- BSN in progress will finish Spring 2023
- BLS
- ACLS
Timeline
ADON/RN Floor Nurse
LHC LTAC
02.2024 - Current
MDS Coordinator
LHC LTAC
02.2024 - 07.2025
Clinical Nurse Manager
Amedysis Home Care and Hospice
02.2023 - 02.2024
Clinical Nurse Manager
Ochsner Acadia General
10.2021 - 02.2023
Clinical Supervisor
Ochsner Acadia General
09.2020 - 10.2021
RN ICU
Ochsner Acadia General
12.2019 - 10.2020
RN MED/TELE
LGMC
12.2018 - 10.2019
Nurse Tech
LGMC
12.2017 - 10.2018
ASN -
LSUE
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