Lillie Levi
Coushatta
Summary
Dynamic Office Manager with proven expertise at Natchitoches Security Storage in payroll processing and customer service. Skilled in enhancing communication strategies and resolving client inquiries, fostering positive relationships. Recognized for effectively managing office operations and maintaining a calm demeanor under pressure, ensuring seamless workflow and high-quality service delivery.
Overview
19
19
years of professional experience
Work History
Office Manager
Natchitoches Security Storage
Natchitoches
06.2016 - Current
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Developed effective communication strategies between departments within the organization.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Responded to customer inquiries via phone or email in a professional manner.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed office inventory and placed new supply orders.
- Managed office budget to handle inventory, postage and vendor services.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed, scheduled and coordinated office functions and activities for employees.
Shift Leader
Citi Trends
Natchitoches
01.2011 - 02.2014
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Checked orders for quality and completeness.
- Resolved customer complaints promptly and professionally.
- Open and close the store.
- Supervise others.
- Cashier
- Customer service.
- Make a schedule.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Make deposits.
Cashier / Shift Supervisor
Burger King
Natchitoches
01.2006 - 02.2011
- Ensured compliance with local health codes during food preparation processes.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Greeted customers and took their orders in a friendly and efficient manner.
- Communicated effectively with fellow staff members regarding customer complaints or feedback.
- Communicated effectively with co-workers to ensure smooth workflow.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Regularly checked inventory levels for restocking needs.
Education
CTS Phlebotomy - Certified Phlebotomy Techician
Bossier Parish Community College
Bossier City, LA05-2025
Skills
- Payroll processing
- Mail handling
- Performance improvement
- Office management
- Customer service
- Positive attitude
- Payroll and budgeting
- Contract administration
- Clear oral/written communication
- Employee supervision
- Meeting planning
References
- Jessica Nelson (318)471.6326
- Kelly Key (318)238.6191
- Jennifer Smith (318)678.6096
Timeline
Office Manager
Natchitoches Security Storage
06.2016 - Current
Shift Leader
Citi Trends
01.2011 - 02.2014
Cashier / Shift Supervisor
Burger King
01.2006 - 02.2011
CTS Phlebotomy - Certified Phlebotomy Techician
Bossier Parish Community College
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