Lily Nguyen
Baton Rouge,LA
Summary
Motivated worker with engaging personality and flexible approach with extensive experience in customer service. A team player committed to maintaining high standards of service and operational efficiency. Skilled in conflict resolution and multitasking, I excelled in fast-paced environments, enhancing customer satisfaction.
Overview
2
2
years of professional experience
Work History
Waitress
Umi Suhsi and Hibachi
02.2022 - 08.2024
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered phone for to-go orders and packed them in a timely manner to ensure customer satisfaction when picking up their order
Server
Popbar
02.2022 - 09.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, organize display, and restock popsicles
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized store to uphold restaurant hygiene standards.
- Followed recipes to prepare popsicles
- Prepared popsicles with toppings by customer's request
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
Cocktail Waitress
Southern Oaks Wedding Venue
02.2022 - 04.2022
- Prepared hors d'oeuvres prior to arrival of guests for wedding reception
- Picked up finished plates and glasses from guest tables
- Directed guests to parking and ensured smooth ceremonies
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Utilized proper food handling techniques to establish safety and quality of food served.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Set up banquet tables and chairs based on event requirements.
Education
Bachelor of Science - Biology
Louisiana State University
Baton Rouge, LA05-2027
High School Diploma -
Chalmette High School
Chalmette, LA05-2023
Skills
- Conflict resolution
- Inventory management
- Customer service
- Food running
- Order taking
- Table bussing
- Cash handling
- Time management
- Multitasking
- Friendly
- Team player
Timeline
Waitress
Umi Suhsi and Hibachi
02.2022 - 08.2024
Server
Popbar
02.2022 - 09.2022
Cocktail Waitress
Southern Oaks Wedding Venue
02.2022 - 04.2022
Bachelor of Science - Biology
Louisiana State University
High School Diploma -
Chalmette High School
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