Linda Jackson Bell
Baton Rouge
Summary
Passionate job seeker with strong organizational skills eager to secure an entry-level part time position. Dedicated and seasoned with the ability to fluently communicate both written and spoken. Self starter with a positive demeanor. Motivated to maintain customer satisfaction.
Overview
30
30
years of professional experience
Work History
Customer Care Representative
Attending 2 Details
Baton Rouge, LA
05.2020 - Current
- Resolved customer inquiries efficiently, enhancing satisfaction and retention.
- Managed multiple communication channels, ensuring timely responses to customer needs.
- Trained new team members on customer service protocols and system navigation.
- Developed and implemented process improvements, reducing response times significantly.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Promptly responded to inquiries and requests from prospective customers.
At Home Childcare Provider
Self Employed Services
Baton Rouge, LA
08.2004 - Current
- Developed individualized learning plans to support children's developmental milestones and educational goals.
- Implemented daily activities that fostered creativity, critical thinking, and social skills in children.
- Maintained effective communication with parents regarding child progress and any concerns.
- Ensured a safe and nurturing environment by adhering to health and safety regulations.
- Organized community resources for families to access additional support services when necessary.
- Built strong relationships with parents through effective communication about their child''s progress and needs.
- Evaluated children's progress regularly, adapting approaches based on individual needs and feedback from parents.
- Developed engaging activities to help children learn and grow.
- Monitored children's development and discussed observations with parents.
- Offered homework assistance for school-aged children attending after-school programs at my home-based childcare center.
- Created and implemented activities to promote language development.
- Adapted teaching methods to accommodate various learning styles among the children in my care.
Provider Relations Manager
Millennium Health
Baton Rouge, LA
04.1996 - 02.2004
- Developed and implemented provider engagement strategies to enhance collaboration and communication.
- Managed relationships with key healthcare providers, ensuring alignment with organizational goals.
- Facilitated training sessions for staff on best practices in provider relations and compliance standards.
- Created comprehensive reports on provider performance metrics to inform strategic decision-making.
- Answered provider inquiries via email, telephone and written correspondence.
- Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment opportunities.
- Contributed to and enhanced audit processes to maximize quality management standards.
- Researched and resolved disputes, billing discrepancies, and claims efficiently to maintain customer satisfaction, boosting satisfaction ratings.
- Initiated physician and hospital orientations to support ongoing education of health care provider community.
- Reviewed expenses and fund allocations for accounts at regular intervals to verify credited surplus and deficits based on payment schedules and claim submissions.
- Developed comprehensive reports highlighting trends and performance metrics of providers, enabling informed decision-making at all levels of management.
- Monitored changes in industry regulations and government policies that could impact healthcare providers, ensuring timely communication of relevant information to affected parties.
- Developed standard operating procedures for the provider relations department, leading to increased efficiency and consistency across all functions.
- Analyzed data from various sources to identify trends, anticipate future needs, and inform strategic planning efforts related to provider relations.
- Coordinated educational events for providers aimed at increasing awareness of regulatory changes as well as best practices in patient care delivery.
- Served as a liaison between healthcare providers and internal departments such as claims processing or customer service, facilitating effective resolution of any issues that arose during day-to-day operations.
Education
High School Diploma -
Plaquemine Senior High
Plaquemine, LASkills
- Customer service
- Inbound customer service
- Data entry
- Problem resolution
- Recordkeeping strengths
- Relationship building
- Customer relations
- Product knowledge
- Multitasking
- Empathy and patience
- Verbal and written communication
- Decision-making
- Understanding customer needs
Timeline
Customer Care Representative
Attending 2 Details
05.2020 - Current
At Home Childcare Provider
Self Employed Services
08.2004 - Current
Provider Relations Manager
Millennium Health
04.1996 - 02.2004
High School Diploma -
Plaquemine Senior High