Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

LINDA MONETTE

Harvey

Summary

Dedicated Customer Service Representative with 13 years of experience in retail and customer service. Strong drive to ensure customer satisfaction and support company growth. Known for being a solid team player with a positive demeanor, contributing to a positive work environment. Enthusiastic about providing exceptional customer service and exceeding expectations.

Overview

22
22
years of professional experience

Work History

Owner

Suzie Q’s Southern Sno LLC
03.2019 - Current
  • Company Overview: Mobile Food Truck
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed day-to-day business operations.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.

Backup BSL/ Bank Teller

Regions Bank
08.2007 - 09.2018
  • Delivered prompt, accurate and excellent customer service. Directed specific questions to appropriate branch personnel. Received regional branch recognition award for outstanding customer service. Maintained confidentiality of bank records and client information. Supplied tellers with coin and currency as needed. Processed treasury, tax and loan payments. Examined checks for identification and endorsement. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Adhered to Regions Bank security and audit procedures. Processed cash withdrawals. Balanced daily cash deposits and bank vault inventory with a zero error rate. Maintained work area in clean and neat manner.

Head Teller

Home Depot
04.2003 - 12.2006
  • Built and maintained productive relationships with employees. Managed cashier shifts and breaks. Trained and mentored new cashiers. Provided professional and courteous service at all times. Operated cash register with proficiency. Assessed customer needs and responded to questions. Organized weekly sales reports for the sales department to track product success. Prevented store losses using awareness, attention to detail and integrity. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Education

Accounting

Delgado Community College
Algiers, LA
01.2019

High School Diploma - undefined

John Ehret High School
Marrero, La
01.1996

Skills

  • Effective organizational skills
  • Effective multi-tasking
  • Experienced in dispute mediation
  • Flexible team collaboration
  • Active listening skills
  • Courteous demeanor
  • Energetic work attitude
  • Customer service expert
  • Customer relations

Accomplishments

  • Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Consistently achieved a 100% teller balancing average. Balanced daily cash drawers and vaults totaling an average of $340,000.

Timeline

Owner

Suzie Q’s Southern Sno LLC
03.2019 - Current

Backup BSL/ Bank Teller

Regions Bank
08.2007 - 09.2018

Head Teller

Home Depot
04.2003 - 12.2006

High School Diploma - undefined

John Ehret High School

Accounting

Delgado Community College

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LINDA MONETTE