Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Linda Pipkins-Taylor

Shreveport

Summary

Dynamic customer service professional with extensive call center experience at CenturyLink, adept at complaint handling and CRM software. Proven track record in team development and staff training, enhancing operational efficiency and customer satisfaction. Recognized for exceptional problem-solving skills and a strong commitment to fostering positive client relationships.

Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.

Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.

Overview

51
51
years of professional experience
1
1
Certification

Work History

CSR

David's Bridal
05.2023 - 06.2024
  • Assisted customers with inquiries and provided accurate information on products and services.
  • Developed familiarity with customer service software to efficiently manage interactions.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Maintained detailed records of customer interactions for future reference and analysis.

Director/co Owner

Cradle of Love Daycare
05.2014 - 03.2020
  • Developed strategic initiatives to enhance operational efficiency and drive organizational growth.
  • Collaborated with cross-functional teams to align departmental goals with overall business objectives.
  • Implemented process improvements that streamlined workflows and reduced project turnaround times.
  • Facilitated training sessions for staff, promoting best practices and enhancing team performance.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.

CSR

CenturyLink
07.2007 - 12.2012
  • Collaborated with team members to enhance overall customer satisfaction levels.
  • Adapted quickly to changing priorities and maintained composure in high-pressure situations.
  • Participated in training sessions to improve product knowledge and service skills.
  • Supported promotional campaigns by providing customers with relevant information and assistance.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Collaborated with management to develop strategies for enhancing overall customer experience.

CSR/Team Supervisor/Trainer

BellSouth Telecommunications
01.1973 - 08.2003
  • Managed customer inquiries, providing tailored solutions and ensuring high levels of satisfaction.
  • Assisted in training new staff on company policies and service standards for improved efficiency.
  • Developed strong relationships with clients, fostering loyalty through personalized service experiences.
  • Resolved conflicts and complaints swiftly, maintaining positive customer relations throughout interactions.
  • Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Cross-trained and backed up other customer service managers.
  • Trained staff on operating procedures and company services.

Education

Associate of Applied Science - Allied Health

Southern University At Shreveport
Shreveport, LA
12-2018

General Studies

Booker T Washington High School
Shreveport, LA
05-1971

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Professional telephone demeanor
  • Administrative support
  • Team development
  • Staff training
  • Prioritization
  • Recordkeeping strengths

Certification

  • Phlebotomist License

Timeline

CSR

David's Bridal
05.2023 - 06.2024

Director/co Owner

Cradle of Love Daycare
05.2014 - 03.2020

CSR

CenturyLink
07.2007 - 12.2012

CSR/Team Supervisor/Trainer

BellSouth Telecommunications
01.1973 - 08.2003

Associate of Applied Science - Allied Health

Southern University At Shreveport

General Studies

Booker T Washington High School

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Linda Pipkins-Taylor