Summary
Overview
Work History
Education
Skills
Timeline
Generic

Linda M Harvey

Hammond

Summary

Proven leader and efficient communicator, adept in customer service and technical support, with a history of enhancing customer satisfaction at BellSouth Telecommunications. Excelled in complaint resolution and time management, achieving top marks in performance. Skilled in sales/customer service, demonstrating integrity and empathy, significantly improved client retention and loyalty.

Overview

45
45
years of professional experience

Work History

Cashier

Walmart
09.2017 - 08.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Network Administrator

BellSouth Telecommunications
07.1999 - 09.2008
  • Immediate ordering of central office plug-ins to immediately repair telephone service for residential and business customers


  • Team leader processed an average of 500 jeorpardies daily without missing any appointments




Customer Service Representative

BellSouth Telecommunications
11.1997 - 08.1999
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high volume of work within a given dead line, a driven environment with 100% marks in communication, listening and performance.

After Hour Call-Out-Work Management Center

BellSouth Telecommunications
11.1995 - 03.1997
  • Lead customer service representative for call-outs, repairing out of service repair troubles on first dispatch.
  • Met all bench marks for restoring repairs on businesses, PBX and special service customers.
  • Handled 90% of after hour call outs and dispatched technicians to Northern and Southern La, and Mississippi, i for telephone outages.

Business Repair

BellSouth Telecommunications
11.1991 - 11.1995
  • Handled all major businesses, special circuit customers, and PBX outages before due dates and met all appointments on time.
  • Dispatched technicians to the New Orleans, Gentility, Gretna and Kenner areas.

Engineering Clerk

BellSouth Telecommunications
07.1988 - 11.1991
  • Worked with engineers to transfer all paper records of addressees, cable and terminal locations to data for computers read outs.
  • officially worked one on one with engineer where transfer information would be readable and understandable to all departments of Bellsouth especially for outside technicians working in the field.

Communications Specialist

Tangipahoa Parish Sheriff's Office
01.1987 - 03.1988
  • Worked in high volume communications department handling emergence, medical conditions, crimes and serious injury situations.
  • Prioritize calls, decision whether they were life or properties that were in serious danger.
  • Handled approximately 200 to 300 calls on weekends, working with a multiline phone system, while also handling inquiries from other local small area police departments.
  • navigating a police chase while also inquiring warrant checks simultaneously.

Maintenance Administrator

BellSouth Telecommunications
03.1975 - 07.1985
  • Worked in test center, testing all telephone trouble reports.
  • Received over 500 trouble reports daily for St. Tammany and Tangipahoa Parishes.
  • Expedited reports that were high priority immediately, testing each before technician left premise and terminals to male sure all troubled was isolated and repaired or referred to a central office technician.

Long Distance Operator

South Central Bell Telephone
02.1974 - 07.1975
  • Performed 100% of all operations to handle and complete local, long distance and directory calls.
  • Assisted night supervisor to aide other operators to complete all calls when board overloaded with calls in a timely manner.
  • Responsible for collecting and recognizing tones for money collected for all coin calls whether local or long distance.

Education

Certificate - Web Design

Baton Rouge Community College
Baton Rouge, LA

No Degree - Information Technology

University of Phoenix
Tempe, AZ

Bachelor of Science - Psychology

Capella University
Minneapolis, MN
05.2024

Skills

  • Sales/Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Complaint handling/problem resolution
  • Trained in leadership and leadership Counseling
  • Goal setting
  • Coaching and coaching others
  • Holding others and myself accountable
  • Experienced in developmental teams
  • Top leader in a leadership program

Timeline

Cashier

Walmart
09.2017 - 08.2018

Network Administrator

BellSouth Telecommunications
07.1999 - 09.2008

Customer Service Representative

BellSouth Telecommunications
11.1997 - 08.1999

After Hour Call-Out-Work Management Center

BellSouth Telecommunications
11.1995 - 03.1997

Business Repair

BellSouth Telecommunications
11.1991 - 11.1995

Engineering Clerk

BellSouth Telecommunications
07.1988 - 11.1991

Communications Specialist

Tangipahoa Parish Sheriff's Office
01.1987 - 03.1988

Maintenance Administrator

BellSouth Telecommunications
03.1975 - 07.1985

Long Distance Operator

South Central Bell Telephone
02.1974 - 07.1975

Certificate - Web Design

Baton Rouge Community College

No Degree - Information Technology

University of Phoenix

Bachelor of Science - Psychology

Capella University

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Linda M Harvey