Met customer call guidelines for service levels, handle time and productivity.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Managed phone and email correspondence and handled incoming and outgoing mail.
Fire Watch/Hole Watch
Zachry Group
01.2024 - 02.2024
Inspected fire extinguishers, hoses, hydrants, and other related items for proper operation
Reported all violations of fire safety regulations to the appropriate authorities
Responded quickly and efficiently to reports of smoke or other signs of a possible fire within a facility
Observed workers from a distance to ensure they are following correct safety protocols while working near holes or trenches.
Material Handler
Zachry Group
01.2023 - 11.2023
Loaded and unloaded trucks with appropriate material handling equipment
Received and distributed incoming materials to designated areas
Inspected materials for any damages or defects upon receipt
Maintained accurate inventory records of all received items
Managed work area cleanliness by following company guidelines for organization.
Medical Assistant/Office Assistant
Premier Center
08.2021 - 01.2023
Received and directed phone calls to the correct personnel
Greeted patients and checked in patients
Obtained necessary patient information to file and update patient records
Ensured that patients completed all medical forms and consents
Assessed patients and prepared them for examination
Checked and recorded vital measurements and updated the patient's health records
Sterilized, cleaned, and prepped examination rooms
Managed insurance claims, invoices, and payments.
Home Health Aide
Will of God
03.2019 - 12.2020
Assisted with personal care activities, such as bathing, dressing and grooming
Provided companionship and monitored health condition of clients
Transported clients to doctor appointments and social events
Prepared meals and snacks according to prescribed diets
Assisted in ambulation and exercise routines for clients
Helped clients move in bed, stand or walk using proper body mechanics techniques
Changed bed linens and maintained a clean living environment for the client's safety.
Customer Service Representative/Backroom Stocker
Wal Mart
03.2018 - 12.2020
Asked probing questions to determine service needs and accurately input information into electronic systems
Consulted with customers to determine best methods to resolve service and billing issues
Fielded customer complaints and queries and fast-tracked them for problem resolution
Delivered service and support to each customer, paving way for future business opportunities
Ensured that customers could locate all the items on their shopping lists
Relocated overflow of inventory into the backroom
Unloaded trucks and replenished the sales floor and shelves.
Clinical Medical Assistant Extern
Paradise Children's Clinic
08.2020 - 10.2020
Greeted patients and escorted them into the examination area
Triaged patients, recorded chief complaints, and checked vital signs
Assisted the physician with point of care such as swabbing the nose and throat for testing, administering injections, finger pricks and conducting urinalyses
Restocked and sanitized the medical facility to assure efficient patient flow and care
Updated electronic health records so that one may have the most up to date patient information.
Assembly Line Worker
Alliance Aircompressors LLC
10.2017 - 02.2018
Orchestrated organizational assembly strategy to produce products to conform to design specifications
Smoothed surfaces to enhance alignment of parts and finishes
Checked parts against stock lists, blueprints, and material specifications to verify compliance with standards
Built and packaged products to comply with multiple work orders and deadlines
Maintained work area safety and appearance, focusing on safety, organization, and cleanliness.
Kitchen Manager
Keys Convenience Store
01.2017 - 10.2017
Prepared made to order meal orders according to established recipes and customer requests
Assisted customers with menu selections and processed their orders
Accepted and handled various monetary transactions should as cash, debit cards, coupons, etc
Counted down the cashier drawer after every shift to reduce the amount of shortages
Cleaned and organized work areas to maintain sanitation and completed inventory to have an accurate gauge on the quantity and quality of supplies.
Education
Clinical Medical Assisting Diploma -
Blue Cliff College-Alexandria
Alexandria, LA
12.2020
High School Diploma -
Lakeview High School
Campti, LA
05.2017
Skills
Data Entry
Records Management Systems
Relationship Building
Customer Service
Answering questions
Inbound Phone Call Management
Problem-solving skills
Certification
Certified Phlebotomy Technician Certification, National Performance Specialists
CPR/BLS Certification, American Red Cross, Alexandria, LA