Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Linus Abasiama Aniekan

Lagos

Summary

Energetic and reliable professional with over 6 years of experience spanning education, customer service, and administrative support. Adept at communicating complex information clearly, resolving customer inquiries and complaints effectively, and building trust-based relationships. Known for maintaining a calm and professional demeanour under pressure, with a strong commitment to delivering positive service experiences. Proficient in using communication tools and CRM software to manage accounts, track issues, and meet customer needs with care and precision. Seeking to leverage strong interpersonal, organisational, and problem-solving skills in a customer service role to drive meaningful outcomes and client satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

English Teacher (NYSC)

Albert Aluko Schools
Ikorodu
08.2024 - Current
  • Designed and delivered engaging English lessons to diverse student groups, simplifying complex concepts to enhance comprehension.
  • Fostered trust-based relationships with students and parents, increasing engagement and participation by 70%.
  • Managed classroom schedules and lesson plans, ensuring timely delivery of curriculum objectives.
  • Adapted teaching methods to accommodate varied learning styles, improving student performance and satisfaction.
  • Improved student test scores by 40% and significantly improved student engagement.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Designed and implemented assessments to measure student progress in English language learning.
  • Assisted struggling students through targeted interventions, leading to increased academic success.
  • Implemented project-based learning activities that encouraged collaboration, critical thinking, and problem-solving skills among students.
  • Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
  • Designed and facilitated group projects to foster teamwork and problem-solving skills.
  • Served as an advisor for extracurricular clubs or organizations, contributing to the overall development of well-rounded students.
  • Assisted in thedevelopment of extracurricular activities and special events.

Customer Service Representative

First United Micro Savings and Loans (MCSL)
Calabar
01.2020 - 01.2022
  • Responded to customer inquiries on loan products, savings accounts, and microfinance services, achieving 95% customer satisfaction.
  • Streamlined account opening and loan application processes, reducing processing time by 60%.
  • Educated clients on financial literacy and repayment schedules, increasing on-time repayments by 50%.
  • Resolved customer complaints promptly, maintaining a professional demeanour and meeting bank service targets.
  • Promoted financial products and cross-selling services to achieve 60% of sales targets.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Customer Service Representative

Maredu Computer Press
01.2018 - 01.2020
  • Operated and maintained printing software and hardware, ensuring 99% uptime for press operations.
  • Formatted and edited documents using desktop publishing tools, improving document quality and client satisfaction.
  • Monitored systems for errors, performing troubleshooting to minimise downtime and maintain production schedules.
  • Managed secure digital records and backups, ensuring 100% data integrity for printed materials.

Customer Service Representative

Linjiowem Dry Cleaning Service
01.2017 - 01.2018
  • - Provided exceptional customer service, assisting with garment drop-off and pick-up, and achieving high customer retention rates.
  • - Accurately tagged and recorded garments, reducing errors and mix-ups to near 0%.
  • - Resolved customer complaints swiftly, maintaining a positive service experience and ensuring repeat business.
  • - Communicated service details and pricing clearly, enhancing customer understanding and satisfaction.
  • - Handled 50+ customers daily
  • - Reduced complaint escalation by 20%

Class Teacher

Future Builders Nursery and Primary School
Calabar
01.2015 - 01.2017
  • Planned and delivered engaging lessons aligned with the school curriculum, improving student engagement and comprehension.
  • Monitored student progress through assessments, providing individualised support to boost academic performance by 70%
  • Maintained accurate records of attendance, performance, and behavior, ensuring compliance with school policies.
  • Collaborated with teachers, parents, and administrators to enhance learning outcomes, organising group activities to reinforce key concepts.
  • Supported 30+ students with tailored learning plans.
  • Organized extracurricular activities such as clubs or tutoring sessions, extending opportunities for student growth beyond the school day.
  • Collaborated with colleagues to develop interdisciplinary units, providing students with a more comprehensive understanding of topics.

Education

Bachelor of Arts - Linguistics

University of Uyo
Nigeria
01.2024

Skills

  • - Customer Service & Conflict Resolution
  • - Team Collaboration & Adaptability
  • - Document Formatting & Desktop Publishing
  • - Time Management & Multitasking
  • - Classroom Management & Teaching
  • - Data Backup & Record Keeping
  • - Active Listening & Communication
  • - Sales & Product Promotion
  • - Troubleshooting & Problem Solving
  • - Microsoft Office Suite
  • - Google Docs
  • - Educational Software {Magic School, EasyQuizzy, Quizizz}
  • - CRM Software

Certification

  • - [Certification Name, e.g., Teaching English as a Foreign Language (TEFL)], [Issuing Organisation], [Year]
  • - [Certification Name, e.g., Customer Service Excellence], [Issuing Organisation], [Year]

References

Available upon request.

Timeline

English Teacher (NYSC)

Albert Aluko Schools
08.2024 - Current

Customer Service Representative

First United Micro Savings and Loans (MCSL)
01.2020 - 01.2022

Customer Service Representative

Maredu Computer Press
01.2018 - 01.2020

Customer Service Representative

Linjiowem Dry Cleaning Service
01.2017 - 01.2018

Class Teacher

Future Builders Nursery and Primary School
01.2015 - 01.2017

Bachelor of Arts - Linguistics

University of Uyo

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Linus Abasiama Aniekan