Lisa Johnson

• Supervised daily store operations, ensuring compliance with company policies and procedures.
• Trained and mentored staff on customer service best practices and product knowledge.
• Implemented inventory management systems to optimize stock levels and reduce shrinkage.
• Analyzed sales data to identify trends and adjust merchandising strategies accordingly.

Insurance Agent, mange and Control a bebit Route, that consisted of over 300 plus customers, with a value of $18,000 plus. To Sell and collect the customers insurance policy’s. Assisting customers with claims and insurance inquiry. Being in compliance with Security Plan work job duties and to balance out of the end of the month.

• Led customer service team to improve response times and enhance overall satisfaction.
• Developed training programs for new hires, fostering consistent service quality across departments.
• Analyzed customer feedback to identify trends and implement process improvements.
• Collaborated with cross-functional teams to streamline operations and enhance service delivery.