Lisha Black
Baton Rouge - LA
Summary
Healthcare professional with extensive experience in managing clinic operations, ensuring optimal patient care, and streamlining processes. Known for fostering team collaboration and achieving results, adaptable to dynamic environments. Expertise in operational management and staff coordination, with focus on efficiency and patient satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinic Office Manager
Our Lady Of The Lake
04.2021 - Current
- Directed scheduling of appointments, optimizing staff utilization and reducing patient wait times significantly.
- Streamlined patient intake processes to enhance workflow efficiency and improve overall clinic operations.
- Monitored compliance with healthcare regulations, ensuring all clinic practices align with industry standards consistently.
- Organized regular team meetings to discuss performance goals, encouraging accountability and professional development among staff.
Travel Medical Manager OBGYN
CareStaff
07.2016 - 02.2021
- Facilitated continuous training sessions for staff on compliance protocols, reinforcing best practices in patient care.
- Implemented data-driven decision-making processes in medical management, leading to more accurate diagnoses and better patient outcomes.
- Conducted regular performance evaluations for team members, identifying strengths, areas for improvement, and creating tailored development plans.
- Improved employee retention rates by cultivating a positive work environment through open communication channels, recognition of achievements, and opportunities for professional growth.
Office Manager
Autumn Healthcare
01.2013 - 05.2016
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Bachelor of Science - Healthcare Business Management
Colorado Tech University
02-2024
Associate of Science - Health Administration
Colorado Technical University
04-2022
Associate of Applied Science - Clinic Medical Assistant
Independence University
05-2021
Skills
- Business Administration
- HIPAA compliance
- Performance improvement
- Administrative leadership
- Operations management
Certification
- CNA - Certified Nurse Assistant
- CCMA - Certified Clinical Medical Assistant
- BLS- Basic Life Support
Timeline
Clinic Office Manager
Our Lady Of The Lake
04.2021 - Current
Travel Medical Manager OBGYN
CareStaff
07.2016 - 02.2021
Office Manager
Autumn Healthcare
01.2013 - 05.2016
Associate of Science - Health Administration
Colorado Technical University
Associate of Applied Science - Clinic Medical Assistant
Independence University
Bachelor of Science - Healthcare Business Management
Colorado Tech University