Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
BusinessAnalyst

Logan Horsley

Lake Charles

Summary

I have worked primarily with an IT Managed Service Provider, and have been in charge of the procurement and provisioning of devices for both new hires and replacement hardware for over 1000 users that span across many business sectors. In addition to provisioning, I provide technical support of all variety to our clients, from setting up VPN's to troubleshooting network issues, to creating images for new clients to use as baseline standards. I am driven by solving technical issues and working with others. I love the fast paced environment of scaling organizations, and am ever eager to continue to provide great service to clients.

Overview

3
3
years of professional experience
3
3

Certifications

Work History

Special Projects Technician

Server At Work
04.2023 - Current
  • Conducted troubleshooting and repair to ensure optimal hardware functionality and longevity ideal for the specific client I was working with..
  • Handled packing and shipping, tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
  • Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices, in addition to provisioning all new hardware to client specific needs, across a variety of business sectors.
  • Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.

Restaurant Front of House Manager

Pat's of Henderson
06.2022 - 12.2023
  • Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
  • Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
  • Assisted in menu development and pricing strategies to increase sales while maintaining food quality standards.

Education

Associate of Science - Information Technology

Sowela Technical Community College
Lake Charles, LA
12-2023

Skills

  • Technical support
  • System installation
  • Preventive maintenance
  • System upgrades
  • Technical documentation
  • Diagnostic testing
  • Troubleshooting
  • Customer service
  • Software configuration
  • Compliance adherence
  • Inventory management
  • Client interaction

Certification

  • Certified Client Pro - TestOut May 2023
  • Certified Microsoft Office Essentials - TestOut December 2022
  • Certified PC Pro - TestOut, December 2023

Affiliations

  • Fusion Five
  • Rotary Club of Lake Charles
  • SWLA Cyber Club

Timeline

Special Projects Technician

Server At Work
04.2023 - Current

Restaurant Front of House Manager

Pat's of Henderson
06.2022 - 12.2023

Associate of Science - Information Technology

Sowela Technical Community College

Similar Profiles

CREATE PROFILE
Logan Horsley