Lois Ekong-Paul

Worked here as an Operations Wizard. Made sure everyone had what they needed to perform their best.

• Structured and Maintained their Project Management Tool (Notion & Wrike).
• Ensured all Ads met clients standards by reviewing all ads and keeping track of Clients Likes and dislikes
• Systemized monthly invoice collation and solved late salary payments
• Organized, Improved and maintained existing Notion page/dashboard design.
• Managed the companies CRM migration process
• Managed all tools subscriptions and reduced cost for all tools. - Implemented an Onboarding and Off boarding system
• Onboarded and Off boarded brands - Enforced the contract rule for freelancers
• Implemented new systems and made SOPs
• Utilized my tech and AI skill in problem-solving

• Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
• Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
• Provided comprehensive support to the CEO, enabling them to focus on critical decision-making and leadership tasks.
• Managed cross-functional teams to ensure smooth collaboration and completion of high-priority projects.
• Created a structured system for communication that increased productivity and accountability by 50%.
• Created Content and Managed all 4 social media platforms.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Supported executives in decision-making processes by conducting thorough research and presenting findings in clear formats.
• Facilitated training and onboarding for incoming office staff.
• Updated and maintained confidential databases and records.
• Used QuickBooks to produce monthly invoices, reports, and other deliverables.
• Took notes and dictation at meetings.
• Handled logistics, catering, agendas and travel arangements for meeting and
• event planning for board of directors, president and executive vice president.

• Took ownership of client delivery by designing and launching client websites using WordPress in moments of technical or time bottlenecks.
• Mapped out strategic pathways to revenue goals by reverse-engineering desired income targets into actionable plans.
• Acted as the primary point of contact for all client communications, ensuring a consistent and professional experience.
• Designed and implemented a streamlined onboarding system for new clients, improving efficiency and reducing founder involvement.
• Partnered with the founder to brainstorm, clarify, and develop the company’s vision and long-term strategic direction.
• Created and scheduled branded content for social media, driving online engagement and visibility.
• Managed and prioritized the founder’s calendar and email, optimizing time for high-leverage activities.
• Built and maintained an organized Notion workspace that supported task management, knowledge storage, and business operations.

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
• Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
• Developed and implemented a system to organize and manage data for 10,000 clients
• Effectively managed phone calls, emails with government officials, and the business owner's calendar.
• Managed complex travel arangements for the Office Manager, ensuring seamless business trips.
• Facilitated smooth transitions between daily tasks by preparing necessary materials ahead of time.
• Answered high volume of phone calls and email inquiries.
• Screened personal and business calls and directed to appropriate party.