Lola Robinson
Shreveport
Summary
Dynamic professional with extensive experience at Horseshoe Casino, excelling in customer service and process improvement. Proven ability to enhance client satisfaction through effective communication and meticulous record keeping. Skilled in medication administration and daily living assistance, fostering a compassionate environment that promotes well-being and engagement.
Overview
25
25
years of professional experience
Work History
Private Sitter Prn
Elite Healthcare Staffing
Shabbona
03.2023 - Current
- Engaged children in educational activities and recreational play to promote development.
- Assisted with daily routines, including meal preparation and hygiene tasks.
- Improved patient outlook and daily living through compassionate care.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Administered medication according to parental instructions.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
Telephone Representative
GDiT
Bossier City
01.2024 - 07.2025
- Managed incoming calls and addressed customer inquiries effectively.
- Provided accurate information about products and services to customers.
- Documented customer interactions in the company's CRM system.
- Identified opportunities for process improvement within the call center environment.
- Recorded detailed notes about each customer interaction in the computer system.
Front Desk Concierge
Horseshoe Casino
Bossier City
05.2019 - 02.2023
- Greeted guests warmly and provided exceptional customer service.
- Managed reservations and coordinated guest check-ins efficiently.
- Assisted in maintaining hotel lobby cleanliness and organization.
- Resolved customer complaints in an efficient and timely manner.
- Organized tour packages, tickets and restaurant reservations for guests.
- Maintained accurate records of all transactions within the front desk system.
Cage Cashier
Horseshoe Casino
Bossier City
06.2015 - 10.2020
- Processed cash transactions accurately for gaming activities.
- Maintained compliance with gaming regulations and financial policies.
- Assisted customers with inquiries and resolved payment issues.
- Verified customer identification to ensure compliance with gaming regulations.
- Maintained accurate records of cage transactions and balances.
- Performed opening and closing duties such as counting money drawers and verifying floats.
Front Desk Receptionist
Diamond Jacks Casino
Bossier City
01.2006 - 06.2014
- Responded to inquiries and room requests made online, by phone, and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Input customer data into reservation systems and updated to reflect room changes.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
Phlebotomist
Lifeshare Blood Centers
Shreveport
01.2001 - 12.2011
- Collected blood samples from patients using proper phlebotomy techniques.
- Prepared and labeled specimens for laboratory testing.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Monitored inventory levels of supplies used in phlebotomy services.
- Assisted in the preparation of laboratory specimens for analysis and testing.
Education
Graduate Certificate - Phlembotomy
Bossier Parish Community College
Bossier City, LA08-2002
High School Diploma -
Woodlawn Leadership Academy
Shreveport, LA05-1999
Skills
- Time management
- Record keeping
- Process improvement
- Team collaboration
- Medication administration
- Daily living assistance
- Educational engagement
- Personal hygiene
- Customer service
Timeline
Telephone Representative
GDiT
01.2024 - 07.2025
Private Sitter Prn
Elite Healthcare Staffing
03.2023 - Current
Front Desk Concierge
Horseshoe Casino
05.2019 - 02.2023
Cage Cashier
Horseshoe Casino
06.2015 - 10.2020
Front Desk Receptionist
Diamond Jacks Casino
01.2006 - 06.2014
Phlebotomist
Lifeshare Blood Centers
01.2001 - 12.2011
Graduate Certificate - Phlembotomy
Bossier Parish Community College
High School Diploma -
Woodlawn Leadership Academy
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