Summary
Overview
Work History
Education
Skills
Timeline
Generic

Loquesa Campbell

New Orleans

Summary

Detail-oriented professional with strong customer service skills. Experienced in point-of-sale operations and order management, dedicated to enhancing customer experiences and ensuring efficient transactions.

Overview

7
7
years of professional experience
2019
2019
years of post-secondary education

Work History

Waitress

Mr Bubbles Cafe
New Orleans
01.2025 - Current
  • Provided excellent customer service to enhance dining experience.
  • Took customer orders and entered them into the point-of-sale system.
  • Delivered food and beverages promptly to customer tables.
  • Assisted in setting up and closing the cafe each shift.
  • Processed payments and managed cash register transactions accurately.
  • Developed positive relationships with regular customers through friendly conversation.

TSA Agent

MBJ Airports
Montego Bay
08.2022 - 01.2023
  • Enforce security protocols to ensure passenger compliance and safety.
  • Conduct thorough pat-downs and bag inspections as needed during screenings.
  • Attend training sessions to stay updated on security policies and best practices.
  • Conducted security screenings of passengers and their baggage, ensuring compliance with TSA regulations.
  • Provided customer service assistance to passengers needing special attention or help navigating the airport.
  • Assessed travel documents for accuracy and validity before allowing entry into the country.
  • Communicate effectively with passengers regarding security procedures and requirements.

Front Desk Receptionist

Tropical Court Hotel
Montego Bay
01.2022 - 08.2022
  • Greeted guests warmly upon arrival at the hotel.
  • Managed phone calls and directed inquiries to appropriate departments.
  • Scheduled guest reservations and maintained booking system accuracy.
  • Assisted guests with check-in and check-out procedures efficiently.
  • Provided information about hotel amenities and local attractions to guests.

Call Center Representative

Teleperformance
Montego Bay
01.2019 - 01.2022
  • Resolved issues efficiently while maintaining customer satisfaction.
  • Conducted follow-ups to ensure issue resolution and client satisfaction.
  • Participated in training sessions to enhance product knowledge and service skills.
  • Managed high call volumes while maintaining attention to detail.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Utilized call center software to document interactions accurately.

Education

St James High School
Montego Bay, JA

Skills

  • Customer service
  • Point-of-sale operation
  • Order management

Timeline

Waitress

Mr Bubbles Cafe
01.2025 - Current

TSA Agent

MBJ Airports
08.2022 - 01.2023

Front Desk Receptionist

Tropical Court Hotel
01.2022 - 08.2022

Call Center Representative

Teleperformance
01.2019 - 01.2022

St James High School
Loquesa Campbell