Detail-oriented professional with strong customer service skills. Experienced in point-of-sale operations and order management, dedicated to enhancing customer experiences and ensuring efficient transactions.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Waitress
Mr Bubbles Cafe
New Orleans
01.2025 - Current
Provided excellent customer service to enhance dining experience.
Took customer orders and entered them into the point-of-sale system.
Delivered food and beverages promptly to customer tables.
Assisted in setting up and closing the cafe each shift.
Processed payments and managed cash register transactions accurately.
Developed positive relationships with regular customers through friendly conversation.
TSA Agent
MBJ Airports
Montego Bay
08.2022 - 01.2023
Enforce security protocols to ensure passenger compliance and safety.
Conduct thorough pat-downs and bag inspections as needed during screenings.
Attend training sessions to stay updated on security policies and best practices.
Conducted security screenings of passengers and their baggage, ensuring compliance with TSA regulations.
Provided customer service assistance to passengers needing special attention or help navigating the airport.
Assessed travel documents for accuracy and validity before allowing entry into the country.
Communicate effectively with passengers regarding security procedures and requirements.
Front Desk Receptionist
Tropical Court Hotel
Montego Bay
01.2022 - 08.2022
Greeted guests warmly upon arrival at the hotel.
Managed phone calls and directed inquiries to appropriate departments.
Scheduled guest reservations and maintained booking system accuracy.
Assisted guests with check-in and check-out procedures efficiently.
Provided information about hotel amenities and local attractions to guests.
Call Center Representative
Teleperformance
Montego Bay
01.2019 - 01.2022
Resolved issues efficiently while maintaining customer satisfaction.
Conducted follow-ups to ensure issue resolution and client satisfaction.
Participated in training sessions to enhance product knowledge and service skills.
Managed high call volumes while maintaining attention to detail.
Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Resolved customer complaints in a timely manner to ensure customer satisfaction.
Utilized call center software to document interactions accurately.