Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Loreal Leblanc Stakes

Broussard

Summary

Dynamic and results-oriented professional with extensive experience in customer service and cash handling, notably at Dollar General Store. Demonstrated ability to enhance customer satisfaction and loyalty through exceptional service and empathy. Skilled in team collaboration and time management, consistently achieving high accuracy in transactions. Proven track record of improving efficiency and fostering positive customer relationships.

Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in customer service and computers.


I have strong communication and organizational skills and have the willingness to learn anything new. I also deliver the ability to quickly grasp new systems and procedures while maintaining attention to detail. I am a very dedicated work and I also have great work ethic. I keep a positive attitude in any situation. I love challenges and taking on problems. I am driven, motivated and strong minded in the work field. I have a solid background that reflects my work in operations and customer service as far as dealing with people. I am dependable with unparalleled dedication to team success, business operations and customer loyalty. I love to learn new things so that i can expand my skills in the work environment. I do believe the way that you present and carry yourself in a work place is a reflection of your character. I am an awesome individual that has the will power to do anything that i put my mind to.


Overview

17
17
years of professional experience

Work History

Cashier

Dollar General Store
08.2021 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked merchandise
  • Cleaned and sanitized the store
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked customers out
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Customer Service Cashier

Family Dollar
10.2018 - 01.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.

Cook

Sonic
05.2005 - 09.2017
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.

Education

Bachelor of Science - Criminal Justice

Southern New Hampshire University
Hooksett, NH
08-2025

High School Diploma -

Abbeville High School
Abbeville, LA
05-2008

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Team collaboration
  • Reliability and punctuality
  • Money handling
  • Customer relations
  • Written and verbal communication

Accomplishments

  • Promoted to Employee of the Month after only one year for exceptional performance.

Languages

English
Full Professional

Timeline

Cashier

Dollar General Store
08.2021 - 07.2022

Customer Service Cashier

Family Dollar
10.2018 - 01.2020

Cook

Sonic
05.2005 - 09.2017

Bachelor of Science - Criminal Justice

Southern New Hampshire University

High School Diploma -

Abbeville High School

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