Loreal Schouest
Barataria
Summary
Dynamic Medical Representative with proven success, adept at building strong relationships with healthcare professionals. Skilled in patient assessments and insurance verification, I excel in delivering exceptional customer service while ensuring HIPAA compliance. A reliable team player, I enhance patient education and streamline clinical documentation processes.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Currently working on my nursing degree at Delgado Community Collage to further my education in the medical field.
Overview
7
7
years of professional experience
Work History
Medical Representative
Culicchia Neurological Clinic
01.2018 - 09.2021
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility.
- Arranged appointments with doctors, pharmacists and medical teams.
- Assisted physicians with patient education efforts, providing resources and support as needed.
- Assisted physicians in exam rooms with patients as needed.
- Obtained medical insurance and handled workers comp cases.
- Provided exceptional customer service within the medical office.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Receptionist
Spine Care Medical
01.2016 - 01.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Receptionist
Salon Jeannine
06.2014 - 06.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
GED -
Fisher Middle High School
Lafitte, LANursing
Delgado Community College
New Orleans, LA01-2029
Skills
- Patient scheduling
- HIPAA compliance
- Medical terminology knowledge
- Customer service
- Clinical documentation
- Data entry
- Reliable team player
- Electronic medical records
- Patient assessments
- Insurance verification
- Adaptable
- Procedure assistance
Timeline
Medical Representative
Culicchia Neurological Clinic
01.2018 - 09.2021
Medical Receptionist
Spine Care Medical
01.2016 - 01.2018
Receptionist
Salon Jeannine
06.2014 - 06.2016
GED -
Fisher Middle High School
Nursing
Delgado Community College
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