Lori Jones
New Orleans,La
Summary
Dynamic leader with proven success in P&L management and verbal communication, evidenced by a 90% sales increase at Goodwill Industries. Expert in inventory management and team development, I excel in fast-paced environments, prioritizing customer satisfaction and employee growth. Skilled in finance and marketing, I strategies significantly boost profitability and operational efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
17
17
years of professional experience
Work History
Store Manager
Goodwill Industires of SELA
04.2024 - 10.2024
- Managed daily operations to ensure smooth functioning of a store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Store Manager
Rainbow
03.2022 - 04.2024
- Directs all aspects of store operations, including administrations, merchandising and personnel issues. Responsibilities including increasing sales volume, providing high levels of customers service and maintaining profitability.
- Trains and monitors training progress of all store employees in all areas register, customer service, security, etc.
- Recruits, selects, counsels and disciplines all store employees, ensuring proper operations.
- Recommends employees to District Manager for merit increase, promotions and disciplinary action based on their performance and level achievement.
- Perform regular evaluations of employee's performance and coaches employees in area where improvement is required to maintain acceptable standard.
- Enforces all company policies.
- Explain selling approach and responsibilities to assistant and sales staff in order to maximize sales potential of each customer.
- Quickly resolve any customer service issues professionally and fairly.
- Responsible to keep store shrinkage at acceptable levels.
- Direct inventory control, including confirmation of shipments, damaged goods, inter-store transfers and retail changes
- Prepares all required paperwork in timely and accurate manner for Home Office, District Manager and Regional Manager.
- Increased Sales by 30% within month.
Store Manager
Ross Dress for Less
04.2023 - 03.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining an clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Goodwill Industries Of Southeastern Louisiana
09.2013 - 04.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service. Managed over 32 employees and increased sales by 90%
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Exceeded sales goals and accomplished business objectives by increasing sales to million plus within year of being hired.
Assistant Manager
Advance America/ Cash Advance
03.2010 - 08.2013
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Developed sales strategy to meet established sales objectives.
- Reviewed credit applications for risk factors and credit worthiness.
- Analyzed, reduced and controlled expenses by improving resource allocation.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased sales revenues by 25% promoting complementary products and educating customers about store promotions
Supervisor
Goodwill Industries Of The Columbia Willamette
08.2007 - 04.2009
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Exceeded sales goals by 50% and accomplished business objectives by inspiring staff and promoting target products.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Developed training, task and process guidelines and communicated clear and concise directions to employees
Education
Some College (No Degree) - Business Administration And Management
Delgado Community College
New Orleans, LAHigh School Diploma -
Francis T. Nicholls
3820 ST. Claude Ave. New Orleans, La 7011701.1988
Skills
- Budget Control
- Marketing
- Finance
- Payroll
- P & L Management
- Verbal and Written Communication
- Recruitment and Hiring
- Multitasking and Prioritization
- Inventory Tracking and Management
- Vault management
- Audit Compliance
- Security Protocols
Timeline
Store Manager
Goodwill Industires of SELA
04.2024 - 10.2024
Store Manager
Ross Dress for Less
04.2023 - 03.2024
Store Manager
Rainbow
03.2022 - 04.2024
Store Manager
Goodwill Industries Of Southeastern Louisiana
09.2013 - 04.2022
Assistant Manager
Advance America/ Cash Advance
03.2010 - 08.2013
Supervisor
Goodwill Industries Of The Columbia Willamette
08.2007 - 04.2009
Some College (No Degree) - Business Administration And Management
Delgado Community College
High School Diploma -
Francis T. Nicholls
Similar Profiles
Molly O'DriscollMolly O'Driscoll
Administrative Assistant at ABM IndustiresAdministrative Assistant at ABM Industires
Rahim Zada KhanRahim Zada Khan
Senior Storekeeper at Jamjoom Medical IndustiresSenior Storekeeper at Jamjoom Medical Industires
SREELAKSHMI SASIKUMARSREELAKSHMI SASIKUMAR
Sourcing Manager at Bestonwood Industires LLCSourcing Manager at Bestonwood Industires LLC