Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Niette

Stonewall

Summary

Dynamic professional with a proven track record at Willis Knighton Pierremont, excelling in customer service and critical thinking. Adept at managing high call volumes and enhancing patient satisfaction through effective communication. Skilled in payment processing and documentation, consistently ensuring compliance with HIPAA regulations while fostering a welcoming environment for patients.

Overview

19
19
years of professional experience

Work History

Paser

Willis Knighton Pierremont
05.2024 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

Customer Support Specialist

Jimmy's Glass Service
09.2023 - 01.2024
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
  • Improved service delivery consistency by standardizing response templates for common customer queries.
  • Elevated customer support experience by adopting customer-first approach in all interactions.

Manufacturing Production Associate

Gordon Incorporated
03.2021 - 09.2023
  • Helped maintain clean workspaces that complied with 5S standards for optimal organization, efficiency, and productivity within the facility.
  • Made sure that products were produced on time and are of good quality.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Operated complex machinery efficiently while adhering to all safety guidelines set forth by the company and regulatory agencies.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Documented production information via daily system logs and discussed issues with management.
  • Mentored new hires on company policies, standard operating procedures, and specific job responsibilities to foster a supportive work environment.
  • Improved product quality by adhering to strict quality control measures, conducting inspections, and promptly addressing any issues.
  • Coordinated with shipping departments to ensure timely delivery of finished goods to customers, thereby enhancing overall customer satisfaction.
  • Enhanced production efficiency by implementing Lean Manufacturing principles and optimizing workflow processes.
  • Increased workplace safety by following established protocols, identifying potential hazards, and conducting safety trainings for team members.
  • Assembled products to meet production requirements and daily established quotas.
  • Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
  • Collaborated with team members to meet production deadlines.

Bookkeeping Administrative Assistant

Keachi Kountry Store
07.2019 - 12.2020
  • Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
  • Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
  • Improved financial accuracy by maintaining organized and up-to-date financial records.
  • Streamlined bookkeeping processes for increased efficiency and time management.
  • Assisted with payroll processing, ensuring accurate calculation of employee wages and tax deductions based on current regulations.
  • Maintained compliance with all regulatory requirements, ensuring timely submission of necessary reports and documentation.
  • Ensured timely invoicing and payment tracking, resulting in improved cash flow management.

Banking Specialist

Hoosier Park Racing & Casino
04.2008 - 10.2008
  • Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
  • Maintained excellent client relations, resulting in increased referrals and repeat business.
  • Increased customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
  • Identified customer desires and goals through needs-based sales tactics.
  • Implemented effective fraud detection measures that significantly reduced instances of financial crime within the institution.
  • Supported tellers by processing transactions involving money orders, cashiers checks and payments.

Supervisor of Operations

Check-N-Go
04.2006 - 04.2008
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Increased profit by streamlining operations.

Education

No Degree - Business Administration

Ayres Career College
Shreveport, LA

No Degree - Criminal Justice

Remington College
Shreveport, LA

High School Diploma -

Huntington High School
Shreveport, LA
05-2005

Skills

  • Critical thinking
  • Data entry
  • Customer service
  • Active listening
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Microsoft outlook
  • Scheduling
  • Call management
  • Paperwork processing
  • Documentation
  • Appointment scheduling
  • Customer relationship management (CRM)
  • Clerical support
  • Filing

Timeline

Paser

Willis Knighton Pierremont
05.2024 - Current

Customer Support Specialist

Jimmy's Glass Service
09.2023 - 01.2024

Manufacturing Production Associate

Gordon Incorporated
03.2021 - 09.2023

Bookkeeping Administrative Assistant

Keachi Kountry Store
07.2019 - 12.2020

Banking Specialist

Hoosier Park Racing & Casino
04.2008 - 10.2008

Supervisor of Operations

Check-N-Go
04.2006 - 04.2008

No Degree - Business Administration

Ayres Career College

No Degree - Criminal Justice

Remington College

High School Diploma -

Huntington High School

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Lori Niette