Loueanna M. Grice
Lake Charles
Summary
Results-driven Owner with 20 years of business experience in maximizing profits through innovative strategies and continuous improvement. Skilled in financial administration, regulatory compliance, and recordkeeping. Enhanced customer experiences and trained teams to deliver exceptional service, driving operational success and revenue growth.
Overview
29
29
years of professional experience
2
2
Certifications
Work History
Boutique Owner/Manager
Heavenly Unique Boutique
Lake Charles
06.2008 - Current
- Developed business strategies and procedures that improved operational performance.
- Coordinated website development and online advertisements with webmaster to increase online visibility.
- Secured long-term accounts by managing sales presentations showcasing product benefits.
- Established pricing structures based on market analytics and emerging trends.
- Promoted store offerings through targeted advertisements in newspapers, catalogs, and brochures to attract new customers.
- Curated unique merchandise selections to improve customer shopping experience.
- Managed daily operations, ensuring efficient workflow and inventory oversight.
- Trained staff on customer service best practices and enhanced product knowledge.
Store Manager
Jackson Hewitt Tax Service Inc
Lake Charles
08.2018 - 07.2021
- Processed daily paperwork and balanced register drawers to ensure accurate financial reporting.
- Resolved customer issues through thorough investigation and effective communication.
- Boosted sales by 80% through exceptional customer service and relationship building.
- Addressed customer concerns with knowledgeable assistance, generating repeat business.
- Managed daily operations and staff scheduling to enhance service efficiency.
- Trained new employees on company policies and customer service protocols to enhance team performance.
- Oversaw cash handling procedures to ensure accuracy and compliance.
Office Assistant/Shuttle Bus Driver
Cajun Deep Foundation
Westlake
01.2016 - 03.2019
- Automated office operations for client correspondence tracking and data communications.
- Managed office paperwork, including document scanning and business correspondence routing.
- Ordered new office supplies based on demand and budget constraints.
- Organized files, developed spreadsheets, and faxed reports to enhance workflow efficiency.
School Bus Driver
Calcasieu Parish School Board
Lake Charles
01.1997 - 05.2015
- Transported students daily to school and events while adhering to schedules and routes.
- Enforced safety rules and regulations, fostering a secure and positive environment for students.
- Adhered strictly to traffic laws, district policies, and operational guidelines.
- Conducted regular vehicle inspections to ensure compliance with safety standards.
- Reported maintenance issues promptly for timely repairs and service continuity.
- Communicated transportation schedules clearly to parents and school staff, ensuring timely updates.
- Collaborated with school officials to streamline routes, improving overall transportation effectiveness.
Education
Bachelor of Science - Criminal Justice
McNeese State University
Lake Charles, LA12.2015
Certificate - Data Processing
Acadian Tech College
Laske Charles05.2000
High School Diploma -
Marion High School
Lake Charles05.1977
Skills
- Strategic planning and business strategy
- Hiring and staffing
- Design coordination
- Cash flow optimization
- Transportation safety and passenger transportation
- Safe driving practices
- Customer relationship management
- Online marketing
- Staff training and supervision
- Event planning and execution
Certification
CDL Licenses
Accomplishments
Top Award for Jackson Hewitt Taxes
Timeline
Store Manager
Jackson Hewitt Tax Service Inc
08.2018 - 07.2021
Office Assistant/Shuttle Bus Driver
Cajun Deep Foundation
01.2016 - 03.2019
Boutique Owner/Manager
Heavenly Unique Boutique
06.2008 - Current
School Bus Driver
Calcasieu Parish School Board
01.1997 - 05.2015
Bachelor of Science - Criminal Justice
McNeese State University
Certificate - Data Processing
Acadian Tech College
High School Diploma -
Marion High School