Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lovely Strickland

Denham Springs

Summary

Knowledgeable and dedicated customer service professional with extensive experience in industry. Motivated to maintain customer satisfaction and contribute to company success. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Comfortable working in fast paced environments.

Overview

7
7
years of professional experience

Work History

Lagniappe Steak and Seafood

  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based of customer interest.Greeted new customers, discussed specials and took drink orders.Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.Kept server areas clean and stocked to increase efficiency while working tables.Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Godiva Chocolates

  • Answered questions about store policies and addressed customer concerns.Helped customers complete purchases, locate items and join reward programs.Restocked and organized merchandise in front lanes.Monitored self-checkout systems and provided assistance or intervention where required.Worked closely with shift manager to solve problems and handle customer concerns
  • Demonstrated product features and redirected objections to highlight positive aspects.Performed cash, card and check transactions to complete customer purchases.

Unum

10.2022 - 04.2024
  • Handled Inbound and outbound calls.Demonstrated exceptional customer service for up to four lines of business.Gathered information for multiple product types, from multiple systems, and provided responses to customers that were thorough, clear, and concise.created detailed and appropriate documentation for business partners.Followed all documented processes to enhance customer service and reduce customer effort efficiently.

One Hour Heating and A/C

07.2017 - 10.2022
  • Provided primary customer support to internal and external customers.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Answered customer telephone calls promptly to avoid on-hold wait times.Scheduled customers who needed service in a timely and organized manner
  • Dispatched technicians making sure they had the correct information needed to best service the customers that need air conditioning or heating repairs.Provided information regarding membership accounts and payments.

Education

Highschool Diploma -

Dutchtown Highschool
Geismar, Louisiana
01.2012

Skills

  • Multitasking and Prioritization Administrative and Office Support
  • Customer Account Management
  • Administrative and Office Support
  • Inbound and Outbound Calling
  • Live Chat Messaging
  • Multi-Line Phone Systems
  • Team-Oriented and Cooperative

Timeline

Unum

10.2022 - 04.2024

One Hour Heating and A/C

07.2017 - 10.2022

Lagniappe Steak and Seafood

Godiva Chocolates

Highschool Diploma -

Dutchtown Highschool

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