Lucas Broussard
Lafayette
Summary
Developed leadership and team management skills in fast-paced, customer-focused environment. Excels at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can be utilized to further drive team success and operational excellence. Alongside the GM and Great American Cookie Company I had assisted in the improvement of sales from 50% to a strong 75% for the 3rd quarter.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Great American Cookies
09.2024 - Current
- Supervised daily operations to ensure adherence to company policies and procedures.
- Trained new staff on operational best practices and customer service standards.
- Resolved customer inquiries and complaints, enhancing overall service satisfaction.
- Monitored team performance, providing constructive feedback to improve efficiency.
- Implemented scheduling strategies to optimize workforce productivity during peak hours.
- Assisted in maintaining cleanliness and organization within the workspace environment.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Oversaw the transportation and safe storage of large quantity's of company product
Delivery Driver
Pizza Hut
07.2024 - 11.2024
- Communicated effectively with dispatch and customers to resolve delivery issues promptly.
- Optimized delivery routes using GPS technology, reducing travel time and costs.
- Managed inventory levels of delivery supplies, ensuring readiness for daily operations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
Assistant Head Lifeguard
Riverside Swimming Club
04.2023 - 06.2024
- Supervised pool activities to ensure safety and compliance with regulations.
- Trained and mentored junior lifeguards on emergency response procedures.
- Conducted regular safety drills to enhance team preparedness and response times.
- Monitored swimmer behavior to prevent accidents and enforce facility rules.
- Evaluated equipment condition, reporting maintenance needs promptly to enhance safety standards.
- Acted as a liaison between aquatics department and other facility departments, ensuring seamless coordination for special events or maintenance projects.
- Enhanced swim lesson program by providing constructive feedback to instructors and implementing improvements based on participant feedback.
Education
Lafayette High School
Lafayette, LA05-2024
Skills
- Team leadership
- Customer service focus
- Training assistance
- Creative problem solving
- Team supervision
- Goal setting and tracking
- POS system operation
- Inventory counts
- Policy enforcement
- Sales expertise
- Cash handling
- Positive attitude
Accomplishments
- Graduated with a 3.0+ Jr. & Sr. year of High school
- Supervised team of 10 staff members.
- Completed Base certification for Pharmacy Technician (PTCB) with a B-
- Excelled in advanced courses including AP Biology II and AP Psychiatry.
- Captain of my D1 Swim team who I accompanied to state championships.
Certification
- Past certification in both CPR and AED emergency response (2 times).
- PTCB certified .
- SP2 automotive service pollution prevention and Automotive service safety.
- Microsoft Office 2016 specialist.
Languages
American Sign Language
Limited Working
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Physical Fitness
- Crafting and DIY Projects
- Deeply enjoy astrological and environmental sciences
Timeline
Shift Leader
Great American Cookies
09.2024 - Current
Delivery Driver
Pizza Hut
07.2024 - 11.2024
Assistant Head Lifeguard
Riverside Swimming Club
04.2023 - 06.2024
Lafayette High School
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