Lucia Nelson
Capulet
New Orleans
8
years of professional experience
Service industry professional who loves to learn new skills, work independently or with a team, and create and maintain positive customer relationships
Work History
Catering Server
3 Years 6 Months- Provided excellent customer service by anticipating guest needs and ensuring satisfaction during events
- Set up and arranged dining areas, adhering to event specifications and enhancing overall guest experience
- Assisted in menu preparation, ensuring food presentation met quality standards and dietary requirements
- Collaborated with kitchen staff to coordinate timely service, maintaining efficiency throughout events
Retail Worker and Barista
3 Years 2 Months- Provided exceptional customer service, enhancing overall shopping experience and fostering loyalty
- Operated Square point-of-sale system efficiently, ensuring accurate transactions and timely service
- Fulfilled orders, both online and in-person
- Created espresso beverages with attention to detail and quality
- Assisted in inventory management, maintaining stock levels and organizing merchandise displays
- Trained new staff on operational procedures, promoting adherence to company standards and practices
Manager, Sales and Customer Support
1 Year 2 Months- Managed daily operations and upheld high standards of service and customer satisfaction.
- Trained and mentored staff on best practices in food safety and customer engagement.
- Streamlined scheduling processes, improving staff allocation during peak hours for better service flow.
- Fostered a positive workplace culture through effective communication and conflict resolution techniques.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
Education
Bachelor of Arts - Philosophy
Skills
Active listening
Critical thinking
Customer service
Computer proficiency
Quality assurance
Fast learner
Timeline
Catering Server
Capulet
02.2023 - CurrentRead More
Retail Worker and Barista
Good Karma and South of Eden
10.2019 - 12.2022Read More
Manager, Sales and Customer Support
French Truck Coffee
08.2018 - 10.2019Read More
LSU New Orleans
Bachelor of Arts from Philosophy
Read More