LUCRETIA Alsandor
Opelousas
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
18
18
years of professional experience
Work History
Customer Service Representative, Cashier
Walgreens
Opelousas
07.2021 - 09.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Enhanced sales by informing customers of current promotions.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Service Representative, Processor, Cashier, Service Writer
Walmart
Opelousas
07.2007 - 08.2019
- Responded to customer request for products, services and company information
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Conferred with customers by telephone or in person to provide information about products or services and fulfilled orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Business Office Technology- Accounting - Accounting
SLCC of Louisiana
Lafayette, LA12.2012
Skills
- Exceptional customer service skills
- Display professionalism in difficult situations
- Computer literate
- Quality assurance
- Great problem solving skills
Additional Information
I am a diligent worker that strives to be the best in all that I encounter
More than 15 years of providing great customer service.
Military Service
U.S. Army, 7 years, PFC (E3), Human Resource Specialist
Work Preference
Salary Range
$27000/yr - $200000/yrTimeline
Customer Service Representative, Cashier
Walgreens
07.2021 - 09.2025
Customer Service Representative, Processor, Cashier, Service Writer
Walmart
07.2007 - 08.2019
Business Office Technology- Accounting - Accounting
SLCC of Louisiana