Luke Cagle
Baton Rouge
Summary
Dynamic and results-driven professional with experience at Firehouse Subs, excelling in guest service and safe food handling. Proven ability to enhance team performance through effective multi-tasking and creative problem solving, ensuring order accuracy and customer satisfaction during peak hours. Committed to maintaining cleanliness and operational excellence in fast-paced environments. Developed essential skills in fast-paced food service environment. Proficient in managing time efficiently and ensuring quality and consistency in product preparation. Seeking to transition into new field, leveraging strong organizational abilities and customer service expertise.
Overview
2
2
years of professional experience
Work History
Sandwich Maker
Firehouse Subs
02.2024 - 08.2025
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
- Greeted guests, promoted specials, and took orders.
- Handled catering orders accurately and within specified timeframes, contributing to successful events for clients.
Shift Lead
Crust Pizza
02.2023 - 02.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
Education
Chemical Engineering
Westlake High School
Westlake05-2029
Skills
- Effective multi-tasking
- Cleanliness
- Safe food handling
- Cash handling
- Cash register operation
- Guest service
- Creative problem solving
- Task prioritization
Accomplishments
- Became the youngest Shift lead at Crust Pizza
- Obtained the Eagle Scout rank at the age of 15
Timeline
Sandwich Maker
Firehouse Subs
02.2024 - 08.2025
Shift Lead
Crust Pizza
02.2023 - 02.2024
Chemical Engineering
Westlake High School
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